How do I authenticate Gmail in Google Workspace with TXT record?

[Vazken]

I am trying to authenticate our Gmail in Google workspace but when I create a TXT record in Shopify's domain DNS settings I'm getting "Value is too long" to copy the TXT value from Google.

Can someone help please?

Thank you

[Moira · Accepted solution]

Hey @Vazken,

Welcome to the Community!

The "value is too long" error typically occurs when the TXT record value you are trying to add in the DNS settings exceeds the maximum character limit allowed by Shopify.

Google seems to automatically create DKIM records in 2048 bit, which Shopify does not support. If you ask to generate a new DKIM record, Google asks you if you want this to be in 1024 or 2048 bit. If you choose 1024 bit, Shopify has no problem accepting your new TXT record. Your email should then authenticate in google workspace with no trouble.

It's nice to see that you have set up a custom email address! It's such a great way to allow your business to appear more professional, as well as to strengthen trust with prospective customers. If you're looking to continue to build your business' brand imagery, I recommend going through our resources linked below:

• Developing a brand strategy
• How to build a memorable brand identity

Let me know how you get on!

[Karthiktk]

Hey Moira! So what is the solution if I would like to add a 2048 bit DKIM record? Does Shopify have any plans to support 2048 bit DKIM records? It would be great if 2048 bit records are supported considering the increased level of security it offers compared to the conventional 1024 bit DKIM records. 

[Moira]

I will reach out to our internal technical team and follow up once I receive a response!

[Karthiktk]

Any update on this, Moira?

[JoseSc]

Moira, we will need a 2048 bit DKIM record otherwise Google is marking emails as spam. This is very urgent.

[stephmegan]

Following as we would also like to add 2048 bit DKIM records. Awaiting your update once you have it as we are aware of the new DMARC policy that will be in effect Feb 2024.

[superp]

I'll add another "following" as these changes from Google and Yahoo go into effect in less than 30 days.

Any news on this, Moira?

[sconnor]

I cannot believe that for something so technical, and so important, Shopify is only giving us less than a month to figure this out. I am trying to do this -- and completely lost.

[superp]

Hey Sconnor. I've gone 10 rounds with Shopify, Google, and Klaviyo support. I feel pretty confident in what I've found. 

DKIM, SPF, & DMARC policies:
If you're using an ESP like Klaviyo, then your DKIM and SPF records should be automatically updated by them. The only thing that Klaviyo cannot do for you is the DMARC records. I've been using https://easydmarc.com/tools/dmarc-lookup for help with DMARC. 

The ONLY thing I cannot seem to get clarification on is if the 1024 bit DKIM records Shopify requires will be compliant with google/yahoo. Google currently suggests 2048 bit DKIM but Shopify's backend can only handle 1024. So I guess I'm still lost there... So would still love an answer form ANYONE at Shopify regarding 1024 bit DKIM records and if/when we can use 2048 DKIM records in Shopify's backend....

edit: I've also made a full encompassing post here but no one from Shopify has replied yet... 
https://community.shopify.com/c/shopify-discussions/google-amp-yahoo-email-deliverability-changes-fe...

[Emilyleavitt4]

Looking for the same updates as others. Even using the 1024 option does not work as the text string mine generates is actually longer than the 2048 on mine for some reason. Neither of these are less than 255 characters and google’s solution of breaking it into 2 different strings using “quotation marks” does not work as special characters are not allowed. 

There does not appear to be a solution for us and it is becoming a mandated thing. 

[Integral25]

I am on the same boat. My TXT record doesn't change much from 2048 to 1024 and TXT value still exceeds the 255 limit. We are only weeks away from the Gmail/Yahoo changes. Argh

[NZN]

Any solutions yet to the too short field for the TXT record? I spoke to Shopify on chat yesterday and the rep was clueless. End of Jan deadline. It is so frustrating to not have a solution - my problem is authenticating Shopify and Mailerlite (who also suggested the split TXT record as a solution but this doesn't work on the Shopify backend). 

[john75204]

Currently running into this issue as well. Cannot add the TXT record value from the Google Admin console as it exceeds 255 characters. Huge bummer Shopify has not provided clarity on this yet. 

[NZN]

3 days off the deadline. I don't understand why they're not escalating it. I guess more people will suddenly find it's an issue soon enough

[theshabbyparlor]

I have gone round and round with Shopify for 2 weeks regarding this problem.  My open rates have dropped from a very, very consistent 40% to 16-20% overnight due to this.  The DKIM keeps coming back with an error message.  I'm at my wit's end.  This is a major problem for small businesses and majorly impacts our profit margins and bottom lines.  I am absolutely floored by the inability of Shopify tech support to support us through these changes.  We spend a heck of a lot of money every month and should receive far better service with changing policies.

[ele3]

please keep me updated

[alejandrolauren]

Guessing still no answers?

[Karthiktk]

It has been a few months since I requested support for the 2048 bit DKIM record in Shopify. Any update on this, Moira?

[Karthiktk]

It's been almost 6 months. Any update on this?

[Shay]

Hey folks! Thank you for your feedback on this. We are continuing to share this with our developers and I recognize how important it is to see this change happen. I still cannot provide a timeline on this subject, but hopefully we will see this roll out in the near future. 

[JW15]

I really need this too.  Any update?

[RamJ]

accurate

[ele3]

That is not true...says that 1024 still has too many caracters for Shopify

[NZN]

Been on chat with Shopify a lot in the last few days. They said they have fed the request to fix this (have a longer TXT record field) to developers but have no timeframe as to when it might be done (if they agree to do it)....

[heroagency]

This is just SHAMEFUL. After nearly a year Shopify still hasn't updated the TXT record character limit. Just one of MANY reason why I don't recommend Shopify to our ecommerce clients.