How do I cancel or pause my subscription?
I was invited by another person to his store and to be able to explore the platform i have to connect my credit card.
But how do I cancel now my account/remove my credit card?
UX is just terrible, I do not see any button or settings where I could delete my personal account data
It’s easy to remove your credit card details from Shopify! Just follow the simple steps from this article:
I hope the above is useful to you.
GemPages Support Team
Hey, @test2334! Welcome to Shopify Community!
If your store is currently on an active plan with the first invoice paid, you have the option to pause your store and continue working on it at a reduced rate ($14 USD or less per month depending on your region). This is an ideal option if you would like to take some time to decide whether you'd like to carry on with building your store. To go onto the Pause and Build plan, you can follow the steps below.
The checkout, POS, discounts, abandoned checkout recovery, gift cards, and third-party integrations such as Facebook and Google will not be available on the Pause and Build plan, but you can access your admin to build your store.
If you decide to close your store, you can deactivate it and cancel your subscription. This can be done through the following steps:
Your data will be stored for 2 years after closing your store to give you an opportunity to reopen it and pick up where you left off if you decide to do so. If you're set on permanently closing your store and removing your data, you can create a support ticket by visiting https://bit.ly/3cJkx8V to request to have this done by our support advisors after you follow the steps above.
What was the reason behind your decision to leave our platform? Don't hesitate to share your feedback as I'd love to pass this along to our platform development team. Feel free to send it through and any other questions you have about your store. Thanks!
I need help going back to my store page so I can cancel my store and start from scratch. but they do not show me the settings button, and I've tried everything. please can you help me
Hey, @Mimi17! Welcome to Shopify Community!
I'd love to help you out and resolve the issue that's preventing you from closing your store. Could you please share more details about the issue you're experiencing so I have a better understanding of it? If you have screenshots that show the absence of the Settings button, it would help me quickly find a solution.
Feel free to share any relevant information here and I'll find a fix then. Thanks!
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