how do I cancel this account. I have been charged for 8 months and have never set up an account. I

[drgmills]

I Have been charged for an account for 8 months that I never opened. I just want to cancel it and see if I can get some refunds from previous months.  It is virtually impossible to navigate this website. Looking for quick response so I don't have to proceed with a fraud case

[Eryteebrilliant]

I’m really sorry to hear about this experience — that’s incredibly frustrating, and I completely understand your urgency.

Here's What You Can Do Right Away:

Cancel the Store

If you still have access to the email used to create the store, try logging into Shopify Admin, and then:

• Go to Settings > Plan

• Click Deactivate Store

• Follow the prompts to cancel immediately

 

Secondly, Contact Shopify Support

Since you're being charged for an account you didn’t intentionally open, Shopify may be able to investigate and offer a refund. Here’s how to get in touch:

• Go to: Shopify Help Center

• Scroll down and click "Contact Support"

• Select “Billing and Plan” → “Request a Refund”

• You can chat live or request a callback

Hope you found this helpful in one way or the other. Don't forget to give thumb up to this reply

[drgmills]

I never intentionally created a store and have tried repeatedly to follow
the online instructions but no luck. I really need to talk to someone who
can walk me through this process.