How do I create a Support ticket for Shopify

[Flomanda]

• How do I create a support ticket? I have been trying to contact shopify support but it seems to be nonexistent besides the online chat. I spoke with the online chat and they couldn't help me with my issue and when I asked to speak with a manager they said they don't have managers, and the chat bot wouldn't give me a phone number and said they don't help over the phone anymore. There are so many fraudulant phone numbers out there now you don't know which is the correct one. So if anyone can help me open up a ticket to shopify so I can get my issue resolved I would appreciate it. thank you in advance., 

[Shay]

Hi @Flomanda 

Thank you for sharing those details. I'd be happy to assist you in getting the support you need.

You noted some difficulties contacting our support team. You are correct that our support is currently only available through our Help Center using our live chat feature. Shopify no longer has an inbound support phone number that we can provide. All support interactions and tickets are created through our Help Center and our live chat. Our live chat support team can escalate tickets to our specific technical teams when required. Those teams communicate by email only and you would receive an email reply back to the ticket that is created for you once your chat is over.

Could you share some more details about the support you need and why our live chat was not able to resolve this for you? If you believe the issue you are experiencing is due to Shopify or our platform I encourage you to connect with our chat support team once more for additional support. 

[Flomanda]

Hi Shay,

Thanks for responding. I wanted Shopify to look further into my account because for some reason our buying shipping abilities keep getting turned off for non payment. This happened twice in 2 weeks. I switched the payment methods even though nothing was wrong with my credit card and a week later now the new payment method I am using did the same thing. It is back to normal now but I don't want this to happen again. This pauses my ability to ship out. So I asked the "advisor guy" I was chatting with to ask someone to look into it but he just said contact my credit card company and there was nothing else he could do. I just want to make sure there isn't a glitch somewhere. I already checked on my end and everything is fine. Thank you.

[Shay]

Thank you for those additional details! Sometimes when there is an issue with failed payments we see an error message with more details, but not all the time. 

Calling your bank or credit card provider can help provide some more insight, as they should also have received an error message as to why the payment didn't go through. 

[gwynna13]

Hi Shay,

I need someone to contact me urgently. I am trying to log into my other store it says authentification code has been sent but I never receive anything, and asks me for a back up code which I do not have.

Can you please email me nyatadesigns@gmail.com.

I have put a complaint into the CEO and awaiting his response in the meantime.

Thanks

[PaulNewton]

With dumb chat bots just type "human", or for shopify type: "support advisor".

That generally triggers a process to get an actual person to person connection.

Or login

https://help.shopify.com/en/support/topic-select/login-issue/contact/chat 

Good Luck.

[Flomanda]

Thanks for the help Paul.