How Do I enable In-Store Pick-up ONLY for certain products that can't be shipped?

[rybekka]

There are some products that I sell that I'm unable to ship, either due to them being restricted goods in accordance to Hermes and Royal Mail due to their fragility, or because they are bulky items such as furniture.

How do I set these specific products to be In-Store pick-up only and get rid of the shipping option whilst retaining the 'Mark as picked up' feature on my Shopify POS and back end? If I create a new shipping profile am I right in thinking the 'Mark As Picked Up' option won't be available for these items?

I am happy to install an app for this but not one that costs more than around $10 a month as it wouldn't be worthwhile for me to pay more than this due to order volume and the fact that most apps I've looked at have too many other features I won't use so it's a waste and a very simple thing I'm trying to do.

Many Thanks,

Bekka

[Shay]

Hi @rybekka 

You can absolutely setup a specific profile for these items to ensure they are only eligible for local pickup on your store. 

First step is to ensure that local pickup is setup and enabled in your admin under Settings > Shipping. From there, you will want to create your new shipping profile with these specific products inside of it. To setup the shipping profile so that only pickup options are shown at checkout you will need to enable the "Shipping Zone" (areas available for shipping, in this case it should be your local state/city/country). You will need to leave the "Shipping Rates" empty.

You will see an error message that this product will have no shipping rate at the checkout, and this is okay. 

Save and test the checkout with one of the products from this new profile. You should only see the option for local pickup and no options for shipping through postal mail. It is important to note that the shipping options at the checkout can't be split for large orders and that if a customer wants to purchase one of these pickup only items then their entire order must be pickup only as well. 

Please let me know if you have any problems setting this up. If you have any issues, please share some screenshots of your current setup and the shipping rates you have applied. 

[FixMySync]

Hey Shay, this option may work for the client's site I'm currently working on. Can you please confirm two things for me:
1. If the shop offers Local Delivery (all products), Store Pick-up (all products), and Shipping (only some products) - will your solution work in this case too? 
2. What happens when a customer has an order with a non-shipping product, and a shipping product in the cart? Will the order get split, or does the non-shipping product override the whole order to only allow pick-up or local delivery - the latter is my hope! Please let me know. Thank you!

[Shay]

Hi @FixMySync 

Question 1 - Absolutely! As long as you have the shipping profiles setup to match the specific shipping requirements for the products you can offer all services across different items. 

Question 2 - If some items in an order are non-shipping then the option for non-shipping will be the only option at the checkout. If there are items that don't have the same shipping options available to them across shipping profiles, then the customer will see an error at the checkout letting them know there are no shipping options available.

I recommend making a clear note on the pickup/non-shipping items product page so that customers know to make it in a separate order if they prefer some items to be shipped to them. 

[duane029]

This does not work. After following your instructions, the customer is still presented with:

Delivery method

• Ship
• Pick up

After entering a shipping address and continuing to the next step, the shipping method selection box says "This order can’t be shipped to the address you entered. Review your address to ensure that all fields have been entered correctly and try again."

AND there is no Pick up option at this stage.

[Shay]

Hi @duane029 

Thanks for following up with me here about this. 

In this situation you will get the best help by contacting our live support team so that they can review your shipping rates within your admin and assist in setting that up further. You can reach our live support through the Help Center here: Shopify Help Center - Contact Support. Sign into your account, choose the appropriate topic(s) for your support request and then you will see all available live support options at the bottom of the page. 

[BryanPal]

Hi @duane029 

Did you mange to get a resolution here?

If so would you mind sharing the solutins with us.

[duane029]

There is no resolution to remove the Delivery Method option. You can change the error message to something more informative. In my case I have a local delivery option as well, which is presented next to the shipping rates, so when a customer choses shipping, the only option available is local delivery.

[dagoodretail]

just wanted to chip in to this discussion as I'm experiencing the same problem cause I want for some products just to be pick up only and some shipping only and no confusion at checkout.

[Paul-VZ]

I can't believe Shopify still doesn't come up with a solution for this issue. SMH

[jessie_monument]

Totally agreed. This should be the default behavior. If items in a cart are all only eligible for a certain shipping type (pickup, shipping, delivery) that should be the ONLY option available to the customer. Otherwise they run into annoying dead ends. 

[thechuckbucket]

Is there a way to do the inverse of this? For example, we have some items available only at our warehouse and not our local pick up store, we would like those items to be shipped but not available for local pickup. Is that possible?

[Shay]

Hi @thechuckbucket 

This is definitely doable. When setting up your local pickup options you need to choose which locations can be picked up from. Just ensure that your warehouse location is set to "Doesn't offer pickup" and any orders with those items in them won't be able to use the pickup option at checkout. 

I recommend updating the product details for those items to inform customers that these items are not eligible for local pickup and can only be shipped and that if they wish to purchase items for local pickup they need to be done in separate orders. 

[Tim_khe]

I have followed your suggestion to create a 2nd warehouse for goods that only are to be SHIPPED, but even with a single item which is from this new SHIPPED warehouse the shopping cart still shows the pickup option, and if you select that it says this option is not available ?

That is stupid, clearly your developers are not retail merchants. Why list an PICKUP option for a product that isn't available for PICK UP.

Yeah i could understand if it had two items in cart one of each, but this is single item from a shipping only warehouse. So many people wanting a simple tick box on the product item page 

Ship - Yes or NO
Pickup - Yes or NO

not rocket science.

I have a over 1000 items (SKU'S) that are shipped from another location with no pick up option available that's a lot of work to edit the warehouse for each SKU and you still have the issue as described offering PICKUP at checkout but then say ARGH no!

[claybirding]

You are absolutely right. It’s not rocket science. Please fix this

[Briercrest]

hi there.  when I try this I am still getting the Shipping option on the cart/check out page as well as the local pick up option.  I only want to see the pick up option.  Not sure what I am doing wrong.  I followed the steps above.    In the shipping zones I can only pick country/province, not a city location.  Please advise   tx!!!

[FarmerStacey]

Hi Shay - It seems that this is a very common request - given that shopify has functionality for in-store pickup, esp since the pandemic - why is this not a built-in function? Why can we not simply click a button that says 'pickup only' with a location selector? All the work-arounds offered are clunky and not customer-centric, either for ourselves as shopify customers or for our customers. I am trying to move to shopify for both my online and POS systems from Square as I expand my brick and mortar business, but it is unnecessarily complicated to do some very simple tasks.

[rphawthorne]

I am fighting this issue as well. If it's a local pick-up the customer should not see shipping at all.

[ffrht]

@Shay im fighting with the same problem discussed here. Will there be a solution in the future on the roadmap? As @FarmerStacey said, its very confusing and not practically usable to let the user have both possibilities although its not set up. Customers wouldn't understand why they get the functionality for pickup or shipping shown in the first place while it shouldn't be there and in the end and can't be used at all.

For my use case I also want to sell some products ONLY by pickup and  some ONLY online by shipping. So I set up all Products to be picked up only at our stores. For Our warehouse location I setup a shipping shipping rate for specific products. Problem is, that this setting affects not only the chosen products, but also the others which should only be available for pickup.

These are the settings, and the screenshots above are products that are not included in Merch shipping rate. So only the pickup option should appear here. 

In the other way around it's the same.

The Products that should only be available for shipping, because no pickup is activated for the warehouse location, are shown in the checkout with pickup option which is not available in the end.

Would you please open a ticket for that, and keep us updated. 
Thank you.

[Shay]

Hi @ffrht 

Thank you for those details and the screenshots. It sounds like you are wanting customers to be able to combine both shipping and in-store pickup items at the checkout. At this time combining both those option at checkout is not supported. If customers wish to order items that are ONLY available for shipping or local pickup along with items that offer the alternate shipping option, they need to place two separate orders to do so. 

You can read more about this in our Help Center here: Shopify Help Center - Local Pickup.

I am happy to provide your feedback about this limitation to our developers for further consideration. In the interim, I recommend providing notes to some of your products that they are only available for one shipping option and customers should check them out separately from the rest of their order to take advantage of that. 

[ffrht]

Hello @Shay , 

thanks for the reply. I knew about the limitation with splited orders. But thats not the problem I mean here. 

The Screenshots I provided were single product orders only. The case is that when having pickup activated for different locations and at the same time a shipping rate is configured for specific products, at the checkout there are both options for all products of the whole shop. For my understanding the shipping option should only be available for products configured in the shipping rate -thats why. 

I configured shipping options for 4 merch products (see products above). Any other product needs to be picked up at a store. But when entering another product like in this case:

 
there still is shipping available. The product in this screenshot, is assigned by inventory to the location 1-3 which don't even provide shipping.

So if I continue with this checkout and choose shipping, which is not available I get informed about that one step further. But if the option is not available, then the option shouldn't be suggested at all. In addition this "special" product was not included within the 4 merch products configured for a shipping rate.

The other scenario I mean is:
The merch products are assigned by inventory to not be in the stores 1-3. Instead they are linked to the warehouse. Therefore they are not available for pickup and are shipped only (configured by product based shipping rate). But still the pick up option is shown. It not available but shown. So if the option is not available then for my understanding it must be hidden. So the customer doesn't get confused.

Kind Regards 

[Shay]

Hi @ffrht 

Thank you for those additional details, I believe I fully understand the issues you are seeing now. I appreciate you taking the time to provide that context for me. 

It looks like with the rollout of some of our new checkout and market features this experience at the checkout has changed. At this time you are correct that both Pick Up and Shipping will show as an option, even if the product does not have one of those options available to it. I'll ensure I share the appropriate feedback to our developers about this. 

In the interim I recommend creating clear messaging for your customers by adding in the product details that this item is for local pickup only. You can also alter the error message shown at the checkout to provide clearer details for the customer. This can be done by going to Online Store > Themes > Click the 3 dots next to the live theme > Edit Default Theme Content. 

[ffrht]

Hi @Shay  are there any updates planned by the devs? Kind Regards

[GWC]

I also would like to know if the devs are working on this, as the customer experience is a bit poor at the moment.

[Shay]

Hi @GWC and @ffrht 

While I have shared this feedback with our developers, and continue to share any feedback provided by other merchants in this thread, I don't have any updates at this time on whether this experience at the checkout will be changed. 

[Arron_G]

Hi @Shay any updates?

[jessie_monument]

Unfortunately this problem persists. If you want customers to have a good experience checking out and some of your products are only available for shipping, while others only available for pickup, then you need to use a paid app like Zapiet. 😞

[afloatme]

Everything described is a huge issue with the platform. There should be a way to split in-store pickup and shipping orders. Such basic functions of retail are missing from shopify and makes absolutely no sense… Would be great if they could correct the core functions of shipping to work.

[Todd_Hewitt1]

@Shay and @Shopify

Google is now penalizing merchants because of this.  Our Merchant Center account was suspended for misleading customers.  There is no fix on our end; it is a problem with Shopify's "new" checkout experience.  This is poor service.

[FFO1]

worked for me does what I need

[kagreene]

Hey Shay - is this still valid? I'm having issues with products setup this way.

[Kiteboardcenter]

Sadly this doesn't work at all, not sure this is for Shopify V2 themes only?

[ri2]

This does not work. The "Ship" option is still shown, and not only that, it's selected by default. Any further tips?

Here is how I have it set up:

[antoniovim]

Hi everyone! I'm happy to announce that I have been able to achieve local pickup only in checkout, by removing all shipping origins, and enabling local pickup option:

https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/local-methods/loca...

Good luck!

[optizenapp]

Hi Antoniovim,

Are you able to outline your solution in more detail?

Thanks

[antoniovim]

Hi @optizenapp, sure. The store I maintain is a local bakery and we don't offer any kind of delivery. So what I have done is to remove all shipping options and local delivery, leaving only enabled the "store pickup" option. You have more detailed info in the link I attached in my previous comment.

I want to highlight that I have not tried to enable it for particular products, but for my whole catalog. I do not know if it is possible, but I think it worths to try.

Kind regards,

Antonio

[claybirding]

 @antoniovim  Could you post a screenshot example of the checkout page?

[rphawthorne]

 

[claybirding]

Thats what I see too, but @antoniovim  said they dont see the Ship option

[rphawthorne]

I tried his solution and couldn't get it to work.

[KStancy]

I'd like to chip in here for anyone who may be experiencing this issue still as it seems Shopify has not yet provided an option to completely disable the 'Ship' tab in Checkout. A somewhat shoddy way of restricting the shipping to Local Pickup Only (even if you have one ship-able product, and one non-ship-able product in the Cart) would be to create a Shipping Profile with a very specific Shipping Zone including only the zone least-likely to checkout on your site, or in otherwords, a non-local zone. (May be more difficult if you ship internationally.) This way, if ever the assigned products are in the cart and your actual local/target audience enters their address to ship to, they'll receive an error that the order cannot be shipped. Local Pickup will be the only checkout method.

Hope this helps!

[SH1021]

Hi all, has anyone found a solution to this. It's limiting our ability to add very large products to our store. We have some stock that is not available for shipping due to its size and being fragile. We need to be able to:

- offer click and collect as the only option for these items
- allow customers to add these types of products AND products that can be shipped, so we can split the order (or apply click and collect to all)

The options detailed so far do not enable this. We get error messages in each of these scenarios. 

Customers generally won't accept poor checkout experiences or read fine print, so expecting a customer to navigate their way around this is a poor user experience.

We have tried multiple options that we've read about on other blogs which are trying to find a solution. Nothing works so far. It's limiting our ability to sell large items through our online store. Anyone know an answer or know whether Shopify is finally going to fix this?

[Sophia]

Hi! We're happy to share your feedback with our developers for considerations in future updates. Any requests that are released as new features will be posted in the Shopify Changelog. Please note that we are not able to share which requests are being considered or are in progress. 

I recommend checking out an app like Advanced Shipping Rules to split the cart into different shipment types or set certain products as pickup-only. If you haven't found a shipping app that works for your store, try posting a new topic on the Shopify Apps board for recommendations from other store owners.

[akunev]

Hey @Sophia and @Shay - is there a fix? We need to be able to ship certain merch and have beer available for pickup only. I fixed it in a backwards, temporary way, but it is not elegant and produces an error if both a shippable and non shippable item are in the same cart. 

[marcteasdale197]

Hi. Something of a dodgy solution and won't work with split orders but it worked for us; we have set an upper limit on the weight of the orders that we ship.

If there are products that we don't want to ship and only want to be collected (in our case, it's fragile items that would not survive postage), we just set their weight to be above this upper limit.

Checkout shows "Shipping not available" if delivery is selected, but will still allow collection from store.

[marcteasdale197]

Hi. Something of a dodgy solution but it worked for us; we have set an upper limit on the weight of the orders that we ship.

If there are products that we don't want to ship and only want to be collected (in our case, it's fragile items that would not survive postage), we just set their weight to be above this upper limit.

Checkout shows "Shipping not available" if delivery is selected, but will still allow collection from store.

[oliviawa]

hi there - what is the weight that is above the upper limit to trigger this? 

[Hridz]

Shopify has in details information provided on their support page which is very helpful. 

But, sometimes it is easier to watch the video then read the full setup guide. This youtube video helped. 

https://youtu.be/7UkqY_NaJuQ

I have applied high delivery prices for expensive products as shown in that video which is just a temporary solution. But unfortunately there is no specific information provided about how to include or exclude perticular products. If anyone find perfect fix then please share your video on it. I would like to exclude some of my products from local delivery as well. Thanks in advance. 

[jessie_monument]

Not helpful at all- everyone here has delivery set up or pickup set up but don't want those options showing for carts with products that are ineligible for one of those delivery options.