How do I get a response from the Legal Team?!

1 0 0

I recently received an email for Copyright infringement, indicating that my store will be terminated in two weeks. I am making every effort to address this issue, but unfortunately, I have not been able to make any progress due to the lack of response from the Shopify legal team.

I want like to clarify that the pictures used in my store have been provided by our supplier/manufacturer, and we have permission from them to use these images. In support of this claim, I have attached all the necessary documents to the emails that I've sent (replied). Furthermore, I have deleted the "infringing" content, and I am committed to complying with all of Shopify's rules and regulations in the future.

I am keen to resolve this matter as soon as possible. While I understand that the Legal team may be experiencing a high volume of inquiries, I have been waiting for more than a week without receiving any response. I would, therefore, appreciate it if you could look into this matter and provide me with an update on its status.


Ticket ID: 084f316e-4a0c-4175-82ab-5297469d0524


I would really appreciate any help on this matter. 

Thank you for your understanding!

Replies 3 (3)

Shopify Partner
96 7 17

Hi @Agge 

I'm so sorry for what's happening to you. Thank you for sharing your experience here. Maybe @Shay could be more helpful with this. Wishing you more luck for what's next.

Have a great day!

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2 0 0

Hi @Agge


Hope you are doing well.

I'm getting this trouble too, did you have any new information yet?


Best regards,



53 0 9

Het, were you able to get a response?