How do I get an info@myshopname.com email address if I am hosted with shopify???

Solved
DoobleD
Tourist
8 0 3

Glad you found what was wrong!

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ISlavicek
New Member
2 0 0

@Gixertrixter I am facing the same problem. I followed all instructions from the manual and I got good feedback from other users, but still, I can only send emails, not able to receive any. My third party provider is telling me, that this has to be solved by Shopify, as they are not in charge anymore. I am lost right now. Can you please let me knwo how you solved it? Thanks a lot.

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Gixertrixter
Tourist
4 0 1
I haven't sorted it out yet.
I am stuck between support at my domain provider and the guys in Shopify
ISlavicek
New Member
2 0 0

I see. I will let you know if I am able to figure out something. Do you have an European or US email hoster?

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DoobleD
Tourist
8 0 3

If that can be of help: if you're not able to receive emails it means the MX record of your domain DNS is not correct. That record tells what mail server handles emails for your domain, and it should point to whatever email service provider you're using.

For instance if you chose postale.io, you need to set your MX record to "mail.postale.io" (from here).

Additionnal TXT records are recommended, especially SPF and DKIM which basically ensure only you is allowed to send emails from your domain email addresses.

Usually the DNS of your domain can be edited at your domain registrar website. If your domain registrar is Shopify (i.e. you acquired your domain through Shopify or you transferred it to Shopify), then you can edit your DNS on Shopify's DNS manager. If in the other hand your registrar is a third party (Namecheap, GoDaddy, ...), you'll need to edit your domain DNS there.

Please note that even if you point your domain to your Shopify website or "add/associate" your domain to your Shopify account, that doesn't mean your registrar is now Shopify. You'll still need to edit your DNS at your registrar website. This is a common source of confusion.

Finally, if you're not sure where your DNS is, you can check the NS record (or the SOA record, which is the Start of Authority) of your domain. There are many tools for that, for instance here. And you can find the registrar of a domain via whois. The NS record (and the SOA one) tells what DNS servers host your DNS records. And 99.99% of the time those DNS servers are provided by the domain registrar from which you acquired your domain. 

Hope this is somewhat helpful!

Mat_Brummitt
Shopify Partner
43 1 13

There’s a fantastic app on the App Store (all 5 star reviews) called Hosted Email which makes it easier to set up email@yourdomain.com

Support will assist with whatever you need, and even update your DNS for you if you’re unsure what you’re doing.

https://apps.shopify.com/hosted-email

Hobbes-Avi
New Member
1 0 0

While G-Suit it provising email services for $5/mo/user then why I should use shopped.email for $10/user/mo ? Doesn't make sense at all. 

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made4Uo
Trailblazer
262 10 59

You can always create a contact form for customers to contact you with corresponding product title and SKU for free. This will send to you email directly. Check this video tutorial 

I do not work with Shopify. I am not looking to be hired or being paid. Just wanted to help.
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Dteachmh
New Member
3 0 0

I still don't get it.  The whole email thing with shopify is horrible.  I went to Zoho and created an email through them for a cost, of course.  My domain is danddresell.com.  The email I created was simply DandD@danddresell.com.  Simple enough.  Now how on earth do I get to my inbox?  I think I can send an email from my shopify store because I sent a test email to my personal email address and I received it.  (Although I could do without all of the "campaign templates".  Can't I just send a plain email to someone from my shop?  Then I sent an email to myself at DandD@danddresell.com.  How do I access it?  I downloaded the Shopify email app, but that seems to be completely useless.  What am I missing here?  

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PaulNewton
Shopify Partner
3127 194 575

@Dteachmh wrote:

I still don't get it.  The whole email thing with shopify is horrible.  I went to Zoho and created an email through them for a cost, of course.  My domain is danddresell.com.  The email I created was simply DandD@danddresell.com.  Simple enough.  Now how on earth do I get to my inbox?  I think I can send an email from my shopify store because I sent a test email to my personal email address and I received it.  (Although I could do without all of the "campaign templates".  Can't I just send a plain email to someone from my shop?  Then I sent an email to myself at DandD@danddresell.com.  How do I access it?  I downloaded the Shopify email app, but that seems to be completely useless.  What am I missing here?  


If you signup for X service on Y platform you generally access X service over on Y platform.

Go check Zoho documentation for the email service they provide.

To quote the marked solution:

When you purchase a custom domain through Shopify, you get the option to create a forwarding email! Shopify doesn't provide email hosting

 

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