How do I get help and/or file a complaint against Shopfy?

How do I get help and/or file a complaint against Shopfy?

KatScrappiness
Tourist
8 0 1

My account was hacked at the beginning of June and shopify has YET to respond to me after NUMEROUS chats and emails.  They simply refuse to respond to tell me HOW the person got access to our payment settings or which orders were affected, etc.  I am at my wit's end and need to know where to go next since I can't get a response from anyone at shopify.  I've been messaging them since the beginning of June.  Does anyone have any suggestions?

Replies 4 (4)

Ollie
Shopify Staff
2497 456 415

Hey @KatScrappiness.

 

Thanks for reaching out. 

 

Just to gather some additional context, did you happen to speak directly with our live support about this situation? If so, would you happen to have a ticket number that you can provide us? We do not have internal access to store or account-specific information, however - we may be able to inform the corresponding team that is working on the situation that you are eager for a response. 

 

Looking forward to your response. 

Ollie | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

KatScrappiness
Tourist
8 0 1

Yes I have for a month now I've been messaging the ticket but nobody is responding.  Here is my ticket number:  48328504

Shay
Shopify Staff
3006 463 617

Hey @KatScrappiness 

 

Thank you for that ticket number. I have flagged this with the appropriate team and they should be following up with you soon. Please double check your email and connect with our authenticated support team in our Help Center if you aren't seeing any replies from them. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

KatScrappiness
Tourist
8 0 1
Thanks!