Re: After—sales

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How do I handle order tracking issues for my new online store?

Zemel303
Tourist
4 0 0

I just set up my shopify store not long ago, and I need to frequently reply to the buyer's order tracking problem. 

Is it by returning a tracking email, or let the buyer go to the carrier's to collect it, or what else?

Zemel li
Accepted Solutions (2)

Ren
Shopify Staff (Retired)
1032 66 156

This is an accepted solution.

Hi @Zemel303

Congratulations on recently opening up your new store! It sounds like you're running into some problems with your customer's asking about the whereabouts of their orders - do I have that right? 

To help mitigate this, I recommend setting up your Shipping settings to only offer tracked shipping options - this enables customers to self-serve and access the information they need without reaching out to your customer support email. 

Here's a great Blog Post on Shipping Strategies that are considered best practice.  

Another important practice is to create a Shipping Policy page and outline expectations very clearly so there is no confusion for your customers. 

One more thing to consider would be the addition of Shopify Inbox to your store. This allows customers to message you directly while on your website and you can help answer their questions in real-time to avoid the back and forth of email communication. Being accessible to your customers is also a really great way to build trust with your new business! Check out this Trust Checklist to learn how to optimize on that. 

Let me know what you think! I hope I understood your request correctly but if not, please clarify your question and I'll do my best to help. 


To learn more visit the Shopify Help Center or the Community Blog.

View solution in original post

guna2876
Tourist
8 1 2

This is an accepted solution.

Hello Zemel303

 

Congratulations on your startup. Alternatively, installing a chat widget to resolve some burning questions is the best idea. The chat widget should turn a live chat session into a web call or even a video call within the same stream of communication. 

 

In this way, you can manage your replies and inquiries in a single platform.

 

Let me know if this would be of your help. 😊

 

Guna
CINNOX
Humanising Connections for Better Business

View solution in original post

Replies 6 (6)

Ren
Shopify Staff (Retired)
1032 66 156

This is an accepted solution.

Hi @Zemel303

Congratulations on recently opening up your new store! It sounds like you're running into some problems with your customer's asking about the whereabouts of their orders - do I have that right? 

To help mitigate this, I recommend setting up your Shipping settings to only offer tracked shipping options - this enables customers to self-serve and access the information they need without reaching out to your customer support email. 

Here's a great Blog Post on Shipping Strategies that are considered best practice.  

Another important practice is to create a Shipping Policy page and outline expectations very clearly so there is no confusion for your customers. 

One more thing to consider would be the addition of Shopify Inbox to your store. This allows customers to message you directly while on your website and you can help answer their questions in real-time to avoid the back and forth of email communication. Being accessible to your customers is also a really great way to build trust with your new business! Check out this Trust Checklist to learn how to optimize on that. 

Let me know what you think! I hope I understood your request correctly but if not, please clarify your question and I'll do my best to help. 


To learn more visit the Shopify Help Center or the Community Blog.

Zemel303
Tourist
4 0 0

Thank you very much for your answers and suggestions

Zemel li
Zemel303
Tourist
4 0 0

Thank you very much for your suggestions

Zemel li
Ren
Shopify Staff (Retired)
1032 66 156

A pleasure to be of help, Zemel!

I also wanted to connect you with these resources on Reducing Shipping Costs and a comprehensive guide on Ecommerce Shipping Solutions.

If there is anything further I can do to assist, just let me know.

To learn more visit the Shopify Help Center or the Community Blog.

guna2876
Tourist
8 1 2

This is an accepted solution.

Hello Zemel303

 

Congratulations on your startup. Alternatively, installing a chat widget to resolve some burning questions is the best idea. The chat widget should turn a live chat session into a web call or even a video call within the same stream of communication. 

 

In this way, you can manage your replies and inquiries in a single platform.

 

Let me know if this would be of your help. 😊

 

Guna
CINNOX
Humanising Connections for Better Business

Kim_Liang
Shopify Partner
18 0 4

Dear Zemel,

 

As a Shopify starter, you will need to handle the endless questions like "where is my order and when can it be delivered" from your clients all the time. ortunately, there's a plethora of apps available to Shopify sellers that can streamline this process for you.

 

If you are looking for the SaaS solusion for order tracking, i'd like to encourage you to try Parcel Panel--Ranking No.1 on Shopify and helping users with real time tracking and custom shipping notificaitons. Now it is trusted by 20,000 Shopify merchants. If you are interested, here is the internal link for extended 14-day free trial.

 

When you first install ParcelPanel, it will automatically sync and track your orders from the past 30 days for free. This allows users to fully experience ParcelPanel. 

 

Here's the reason about why Parcel Panel for you:

1. Streamline Your Operations:

  •  During the onboarding process, the only manual step is adding the tracking page. Eveything else is automated, including creating the tracking page to match your store's theme, syncing orders, and tracking updates.
  • Enjoy realtime tracking and proactive issue resolution. Automate shipping notifications and create branded tracking pages to enhance your store’s professionalism.

2. Boost Your Sales:

  •  Implement smart upselling strategies and leverage powerful analytics to understand customer behavior. 
  • Use Parcel Panel for personalized product recommendations and to track buyer intent, maximizing the utility of your order tracking page and encouraging more purchases.

3. Save Time and Effort:

  •  Save time and increase efficiency. Set yourself free from the manual order tracking process. Simplify your processes, allowing you to focus on growing your business.

 

Kim_Liang_0-1717725896825.png

 

(custom your tracking page and notifications easily in the backend or just one click)

Kim_Liang_1-1717725896827.png

 

 

Kim_Liang_2-1717725896827.png

 

(hide the Chinese origins and other key words)

Kim_Liang_3-1717725896827.png

 

 

With Parcel Panel, your are able to transform your order tracking into a powerful tool for driving sales and enhancing customer satisfaction. 

 

 

 

 

Kim Liang | Parcel Panel
- The best order tracking app on Shopify
- Email: kim.liang@channelwill.com
- Contact me to solve your problems or try ParcelPanel with 30-day free trial