How do i know that it is a real shopifymod who wants to have acces to my store to help me out?

How do i know that it is a real shopifymod who wants to have acces to my store to help me out?

ale_moser
Visitor
3 0 0

How do i know that it is a real shopifymod who wants to have acces to my store to help me out? i have a problem with my pixel and one of the "shopifymods" answer to my problem and that`s what they wrote me: 

 

I am willing to work with you in solving this. If you are open to my assistance;

1) Kindly share with me your store's URL.

2) Kindly grant me a collaborator's access - this will allow me get to your store's backend and examine the setup.

 

the email from the mod is 

 

can i trust them ?

 

Replies 4 (4)

GabrielS
Shopify Partner
483 106 114

No, I wouldn't trust that email address. It would be innocent to think that behind billgateselonmusk@gmail.com are the real guys.

 

If it was a Shopify staff, it would have @Shopify.com address. You should consider hiring a reliable web developer - not someone that brings fake claims.

 

Cheers!

Gabriel Soare | Web Developer
Are you looking to customize your Shopify or to fix a website bug?
You can reach me through my website gabrielsoare.com, DM, or email hello@gabrielsoare.com.
Have I helped you? Like my post.

Shay
Shopify Staff
3004 462 614

Hi @ale_moser 

 

Thank you for flagging this and reaching out for another opinion. That is absolutely not a Shopify staff member and I would not grant them access to your merchant account. I have flagged that email with our team to review as we do not allow partners to imply they are Shopify staff members. 

 

If you need assistance with your store don't hesitate to post your question again in a new thread, with as much details as possible, and if our community experts are available or know how to help they will. 

 

If you need additional technical support that our community can't provide I recommend hiring an expert from our Expert Marketplace for assistance: Hire Shopify Experts, developers, designers and freelancers. These are vetted and approved experts that we recommend for support. 

Shay | Social Care @ Shopify 
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GabrielS
Shopify Partner
483 106 114

Hi @Shay ,

 

I know that this is not related to this posting, but can you provide more details on the Shopify Experts Marketplace? Can I signup, or get on a waiting list?

 

Thank you in advance!

Gabriel Soare | Web Developer
Are you looking to customize your Shopify or to fix a website bug?
You can reach me through my website gabrielsoare.com, DM, or email hello@gabrielsoare.com.
Have I helped you? Like my post.
Shay
Shopify Staff
3004 462 614

Hi Gabriel! I definitely understand the interest in being a part of it. At this time we are not accepting applications as we continue to build Experts Marketplace and its offerings. When it reopens, there will be an application of interest form available to fill out. I don't have a timeline at this stage, but I can assure you that we will announce open applications when that is available again. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog