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How do I refund when Store got banned after my order.

Saif153
Visitor
3 0 0

I have placed my E-Bike order yesterday with a store  Cleverbike.co.uk

 

Today evening i recived merchant message on Ebay that his store has been banned by Shopify for some reasons and he will not proceed with my order. I did not received any order cancellation email from merchant. My question is that of merchant will not proceed with my order so after how many days my order will cancel automatically and i get my money back? and i don't have my order URL because his store has been baned and i cant reach to his store.  Merchant told me that he will provide me my CASE NUMBER soon. So in this situation what should i do to get my money back. I have my order screen shot which i am going to attach.

Screenshot_20240424-215728.png

 now when i open my order detail so its come like this way

Screenshot_20240424-215736.png

 something went wrong is written over their. So you are requested to solve my matter to get my money back. Thank you.

Accepted Solution (1)

ES1
Shopify Expert
57 6 11

This is an accepted solution.

Hi,

 

You can reach out to Shopify support at https://help.shopify.com/en/support/support-type and explain your situation. If the store owner was using Shop pay as the payment processor, then Shopify will place a chargeback on his payout so that you get the money back.

 

 

Please don't forget to Like and Mark Solution to the post that helped you. Thanks!

View solution in original post

Replies 5 (5)

ES1
Shopify Expert
57 6 11

This is an accepted solution.

Hi,

 

You can reach out to Shopify support at https://help.shopify.com/en/support/support-type and explain your situation. If the store owner was using Shop pay as the payment processor, then Shopify will place a chargeback on his payout so that you get the money back.

 

 

Please don't forget to Like and Mark Solution to the post that helped you. Thanks!

Saif153
Visitor
3 0 0

There are alot of options at your given link. Which option i should select for my further process.

ES1
Shopify Expert
57 6 11

Hi,

 

There will be a chat option at the right, please use that:

 

ES1_0-1714033338312.png

 

 

Please don't forget to Like and Mark Solution to the post that helped you. Thanks!

Saif153
Visitor
3 0 0

Sorry for reaching at you again and again. But i can not reach to your customer support. But the merchant gave me the case ID and he asked me to share with you. So  please tell me if there is any use of this case id. 

Ticket ID: 909b4901-7a0c-4b1c-bd7a-c02decb911f8

If you can check the status of my issue so please check and update me. I am already going into very stress due to this issuue and i can't take it anymore. I have humble request to you to please solve my issue in simple ways.

ES1
Shopify Expert
57 6 11

Hi,

 

This ticket id does not mean anything, please reach out to Shopify support using the above link we shared. Please mention in the chat option that you need to speak to someone regarding issues related to payments and refunds.

 

 

Thanks