How do I respond to comments on blog posts

[pjmmpls]

Hi, I searched and found an answer to my question from 2010. I am wondering if things have been updated? I would like to respond directly to comments (similar to how it works on FB or IG)  and not have to add them as a visitor does. Is this possible?

Thank you for your help!

Pam

[jweck]

Agreed. We have comments turned off, because there isn't an adequate way of
responding, but a lot of our core customers would prefer to engage with us
on our blog instead of social media or email. I haven't found an app that
can do this basic feature either.

[keith88]

I think Shopify has made it clear that they don't care about this and will not address it.

[Booksdadslove]

I’ve had the same problem - so frustrating! The point of a blog is to start a conversation -

please fix it.

Joe from

booksdadslove.com

[melissa246]

Hi, I'd also like to respond to blog comments.

In the meantime, if I write a comment will everyone that has written a comment receive a notification? So they can be prompted to look at my reply?

Thanks,

Melissa

[Jon_at_Sunny]

Hi Melissa,

My understanding is that currently there is no notification system for blog comments that will email all previous commenters. (unlike this forum, which does have one). For Shopify blogs, replying to comments requires an app.

Apps like Sunny will notify the original commenter when you respond, but not other commenters.  Disqus is another app for comments that may have more features.

I hope that helps,

Jon

(Sunny is here: https://apps.shopify.com/blog-comment-manager. Disclosure; I built this 🙂 ).

[Andre_Borges]

Yet another functionality that Shopify doesnt care to give us. So basic yet, nothing...

[Irena]

Same problem here - can't answer to comments on my Shopify blog. Very frustrating.

[CarolineNicks]

I use an app called "Sunny" now. It works like a charm!

[pjmmpls]

I caved in and use that too now. However, I am annoyed I have to buy yet another app.

[johannataho]

We also need this feature. It's very disappointing that shopify has that bad blog comments.

[MonsterMawd]

Give us the right to respond to our customer's questions on our blogs, please. 

[Irena]

Yes! Give us the right to respond to our customer's questions on our blogs, please.

[MonsterMawd]

We are still waiting for Shopify to add the ability for shop owners to respond to their customer questions posted their store blog.  

[Irena]

Yes, that would be great! Such a simple thing and still sellers can't have it without paying for apps 😞 

[persephonelove]

Hi there, please add me to this list too. Part of the whole point of a blog is to be able to engage with people, so NOT having this feature is just silly. This shouldn't be something we have to pay extra just to have. With the current functionality lacking a reply feature, you're only essentially offering half of a service. Please fix, and please fix quickly! 😞

-Hazel Lehtonen @ Persephone Love

www.persephonelove.com

Store link within Shopify: https://persephone-love.myshopify.com/

[KateShore]

It seems that the Shopify team may not be looking at this thread anymore because it was marked as solved. I started a new one called "Blog Comments" and encourage you to all add to it here:

https://community.shopify.com/c/Shopify-Discussion/Blog-comments/td-p/689392

[pjmmpls]

I am assuming I am not the only person that would like this feature. It has been a few months since I asked about adding the feature to respond to a blog post. Have there been any updates in that area? It seems to be a rather nobrainer request, newspapers, reddit, FB, and so many other platforms have it! TIA

[pjmmpls]

Ok checking back in? Has there been any solution to this issue? I am finding very few sites that people can not respond directly to other comments. I am wondering why this can be done here?

[Eliz_MatchaAlt]

I'd like to add my voice to this request - please PLEASE please add this basic functionality as soon as possible. It's not reasonable to expect your Shopify customers to pay extra to reply to blog comments. This is 2020, and something that shouldn't be too hard to fix, but will make a big difference to all of us merchants (your customers!!). Thank you.

[pjmmpls]

Please change this to not resolved! 

[pjmmpls]

I have tried and it won't let me. I have also asked Shopify to change it. I am kicking myself for hitting the resolved button, I only meant to imply I heard their response, not that I accepted it!

[KateShore]

@Rae - please the the other comments on this thread. It was marked solved by the poster by mistake. This is issue is NOT resolved. We need to be able to reply to comments via admin and to be notified when new comments are made on blog posts.

[Jakob2]

Admin: Please reopen the issue!

[KateShore]

@Jakob2  @pjmmpls  @Dale_Horeczy  @Rae 

It seems that the Shopify team may not be looking at this thread anymore because it was marked as solved. I started a new one called "Blog Comments" and encourage you to all add to it here:

https://community.shopify.com/c/Shopify-Discussion/Blog-comments/td-p/689392

[Rae]

Hi, all! 

Thank you for continuing to reach out to share your feedback about this. I have submitted all of the feedback that has previously been shared with our teams already. 

As of today, the best method for replying directly to comments on blog posts is by following these steps that I previously shared: 

At this time, the best way to reply to blog comments is to go directly onto your site from your URL and visit your blog as if you were a customer, or a visitor, like you mentioned. Then, just reply to the comment there by using the field directly below the comment to enter in your information and type your reply. 

In addition to this, some of the apps that I mentioned originally may also be useful. 

However, I understand how beneficial it would be to reply to comments on blogs from within the Shopify admin, so I will continue to share your feedback about this with our teams. Please reply to me here with your .myshopify.com URL if you'd like to request this feature. Once I submit your feedback, I will 'Like'  your reply to indicate that I've sent your request to our teams for further review. 

We don't have any updates to share on this feature request at the moment, but if we do release more information, you can find this on our changelog and our Announcements page, so please keep an eye out there. In addition to this, it's important to note that we can't guarantee when, or if, this feature request will be considered by our teams. 

@pjmmpls I also wanted to confirm that I have removed the 'accepted solution' upon your request. 

Thanks, everyone! 

[pjmmpls]

I am confused about you asking me if I want to request this feature? I thought that was implied through these many posts? My shop is Laughing Ogre Press. 

[Eliz_MatchaAlt]

Hi Rae, 

Thank you for re-opening this ticket, and your response. I'm wondering if there's an issue that Shopify isn't aware of - you say in your message to "just reply to the comment there by using the field directly below the comment to enter in your information and type your reply." However, there is no field directly below the comment, there is only the option to write a brand-new, unrelated comment. 

Here is a screenshot of the comments section of our blog:

You can see, there is no way to reply to the comments at all. 

Our shop URL is https://matcha-alternatives.myshopify.com/admin and our public-facing URL is https://matchaalternatives.com/ and we would definitely definitely definitely like this basic feature.

Thank you and stay safe,

Elizabeth

[robertsjetc]

I would like this feature as well! My shop is https://late-blooming-watercolors.myshopify.com/. Very disappointed today to learn this situation has not changed in years.

ETA: And what's worse is that I took the only work around and commented as a visitor to my site, but I still then have to go into my store back end and approve my own comment. This functionality is desperately needed as a quick look through the Shopify App store presents no viable alternatives.

[lowbrowcustoms]

I am a Shopify Plus customer and I am throwing my vote in here for this functionality as well. Super basic, we need to be able to communicate directly with commenters on our blog, pairing the response to their initial comment.

This is very basic functionality, c'mon Shopify!! You are so good in so many ways, but certain things that are lacking really surprise me.

[Sadie_]

We would very much like to be added to the list of businesses looking to reply to comments on our blog. This seems like a basic feature and it's so frustrating having to find work arounds for a simple task.

 https://bambushop.myshopify.com/, front facing URL is bambuhome.com

[newbie2021]

Hello,

I have just moved to Shopify. It makes setting up an e-commerce store really easy. That's a great thing.

However, I have noticed that even for some basic features/functionality, we are expected to buy a paid app. That really annoys me.

For example. Being able to reply to comments in your blog, I would have thought this functionality should have come out of the box.

No one should be required to pay for that.  We are in 2020 and not 2000, please Shopify add this functionality.

Content-marketing is a big thing and not being able to communicate with your readers is a cardinal sin.

I see that this has been asked since 2014. Does this take 6 years to implement? If third-party folks can build an app for this, surely your developers should also be able to do better than them.

Asking your customers to pay for such a must have functionality on top of what they are already paying is so unacceptable.

My site name is - https://testshop20192020.myshopify.com/

Regards,

[keith88]

Absolutely critical functionality. Please ensure we are notified if a Shopify developed solution is implemented. rubiomonocoatusa.myshopify.com

@Rae Will someone commenting on a blog post get an email every time someone else comments or are no notifications sent? Either option is not-suitable for a blog as one seems spammy and the other is terrible customer service. 

Also, the customer email is already collected when they leave a comment!

IF reply button is clicked, SEND email notification once comment is approved. 

(I understand this is a gross simplification)

I could email each commenter individually but oh my goodness! What a pain! 

[Rae]

Hi, @keith88. 

Thanks for reaching out with this question, and sharing your feedback. 

Currently, Shopify does not send any notifications regarding new blog comments. However, I'd love to hear more about your ideal functionality for this, as well as what type of notification you're looking for. Please feel free to share some more details on this with me, and I'll be glad to submit this feedback to our teams. 

In the meantime, I've been passing all of the feedback already shared in this thread to our teams, and will continue to do so for new comments, too. Thank you all for sharing your experiences and insight. We take this type of feedback into consideration as we continue to build and improve our platform. 

Best, 

[Animainbloom]

Hello,

Thank you for responding. This is a major problem for me. I have potential customers asking questions about my products via the blog and there is not even a reply button for me to answer their questions if I access comments via the front end. The person who commented will not even be notified that I have responded, and it will appear as though a random person has replied. I haven't fleshed out my blog yet, but it is an important part of generating traffic and I don't want it to malfunction or leave customers waiting. Are there any new developments?

[Flaxa]

Same here, I was just getting some comments on my blog posts and couldn't find a reply-button.
Can't be, right? I am just not seeing it, right?
Asked Google, now I am here and kinda furious why this really a thing and after so many years that Shopify exists there still is no such (simple) feature.

It is really a big downer when you cannot reply to someone and the person does not even have the chance to be notified when I reply.
Posting a new comment on the front end is kinda hilarious in 2020 😕

Please add my voice to the "Reply-Function"-Counter, maybe it will help push this feature a little bit more to the top 😉