How do I respond to comments on blog posts

[pjmmpls]

Hi, I searched and found an answer to my question from 2010. I am wondering if things have been updated? I would like to respond directly to comments (similar to how it works on FB or IG)  and not have to add them as a visitor does. Is this possible?

Thank you for your help!

Pam

[Sewlastsummer]

I can’t believe it is 2023 and we have all just had our billing increases and this still isn’t an option?

[Carol_AJS]

@Sewlastsummer they have us over a barrel really - we need their shop so they don't have to do anything about it.  

[Sewlastsummer]

It’s so flippin’ frustrating!

I’ve working in customer service for 2 decades, and I can’t imagine ignoring a basic need like this. It’s certainly not how I would choose to conduct business?

i’ve just created a new discussion, hoping that an active member of staff may respond. (https://community.shopify.com/c/shopify-discussions/billing-increase-but-basic-functions-still-not-a...)

Debating writing a blog about it, and reaching out to media companies. With places like Etsy being under scrutiny, and investigation in the UK, I wonder how this could play out

[Artbyemilyhare]

Yeah I gave up on their blog system and just use Wordpress for mine and send them there. Not ideal since I'd prefer it all in one place, but hey ho, I've given up!

[BriMarketing]

@Rae 
Has this issue been fixed? 

[MC-Partyapps]

Hey @BriMarketing 

MC here - I'm the founder of Turboblog, a blog app that is a fully featured alternative to Shopify's built-in blog system.

Are you still looking for a solution for replying to blog comments? Turboblog has a robust threaded commenting system that allows merchants to respond directly to users comments on blog posts. You can take a look at a sample post with some comments here.

If interested I'd love for you to try out the 10 day free trial and see if it would work for you. Feel free to reach out directly to me if you have any questions!

[naesmac]

I have to believe that the silence from Shopify regarding their blog as a whole could mean they are building something they have yet to announce. Else, Shopify is almost dead last in blogging features which is obviously quite bad for a site aimed at building a brand. It's depressing to think that Shopify could really just be thinking "let's let 3rd party apps fill the gaps in our product" but I see it more and more. I'm using Bloggle which is fantastic but I just keep thinking "why isn't this integrated into Shopify already?"

[MC-Partyapps]

Hi Pam!

MC here, I'm the founder of Turboblog. Are you still looking for a way to respond directly to blog comments? 

Turboblog is a blogging app for Shopify that has a built-in social media style threaded commenting system (similar to what you mentioned FB and IG do) that allows merchants/admins to reply directly to commenting users on blog posts. 

If you are still looking for a solution it would be great for you to try it out and let me know what you think. I'm happy to help get you setup or answer any questions you might have. 

[Artbyemilyhare]

The whole point is we don't want to use an app to reply to messages on a blog, it should be part of it from the start, it makes NO sense that shopify made a blog template without this ability built in. Obviously they did this deliberately to get plugins to get more money for htem that way I guess. 

[MC-Partyapps]

Hey Emily,

I hear you! I've been a blogger/shop merchant for several years and the main reason why I built Turboblog was my own frustrations with Shopify's blogging features and why they did not have these features built in. When compared to services like wordpress, ghost, medium, etc. it did not offer the same blogging/editing/commenting experience I was looking for.

I decided to change that and built something that significantly improved my own blogging experience and I want to share it with other merchants. 

For clarity, Turboblog was built as not just a way to respond to blog comments but an entire blog system built from the ground up with built-in features that you would expect a blogging platform to have. 

For several of our users it replaces the need to rely on wordpress/other blogging systems and can all be managed in one place within the Shopify admin.

That said, if apps are not for you I totally respect that!

[Carol_AJS]

I understand why you did this but I still don't feel that we should have to pay for an app when this should be built into Shopify.  Come on Shopify, there's obviously a need for it based on this thread. Do something about it.

[Carol_AJS]

I totally agree.  Why should I pay an extra $25 per month when this feature should be built into the Shopify blog.  If you provide a blog, then you should provide some way of responding to comments. Every other blogging app does.

[svensson104]

The funny thing is that on this very page, it's so easy to hit reply to reply to a comment ˆˆ Joke aside, this is truly unbelievable that such a trivial blog feature is not included on Shopify. We need some updates Shopify team, this is a bit ridiculous ! 

[angelinaswan]

Okay, we've been requesting this very simple feature to be added since 2019. 5 years, Shopify. Here we are, replying on this page. Why aren't you adding this simple and standard feature to Shopify blogs? It's a STANDARD feature of ALL BLOGS. Seriously. Please add it. Almost all customer comments on our blogs are questions that we can't answer. What gives?? If you refuse to add it, please at least explain to your customers why you won't do it.

[Imogen]

Hi there, @angelinaswan! Thanks for taking the time to follow up on this thread with your feedback around Shopify's blogging features and commenting. My name is Imogen. It's good to meet you!

I've gone ahead and passed along your feedback and use case to our Developers for their consideration. We're always looking for feedback around our products and it's feedback like yours that help us drive home the value that more robust blog commenting would provide to our merchants. I can't say exactly what may result from passing along your feedback, but you can trust it will be seen by the appropriate folks here at Shopify.

I know that the follow suggestions are not solutions to the root of the feedback, but I did want to take the time to share them. Some folks have found success responding to customer questions on blogs by creating comments themselves addressing those questions. Other merchants have used third party apps like Comments Plus to assist them with replying and engaging with comments and questions left by customers.

[Carol_AJS]

I'm sorry but are you joking? This issue was first raised in 2017 and there have been people on here "providing feedback" about how they want this changed ever since. The fact that Shopify has not done anything about it shows that they are not interested in helping their customers.  It also shows that Shopify does not understand marketing at all. Blogging has a big impact on my sales and not being able to respond directly to comments makes my customers think I don't care (just like Shopify doesn't care about its customers). 

Some kind of update on this issue would be great. 

Are you they going fix it?

When will they fix it?

[Valerie_Frankli]

Just adding my two cents that this is a really basic and necessary feature for running an ecommerce blog. We need to be able to notify the customer with our response, not just publish it for posterity on the website. Right now, I have to write a separate, special email to the customer that says, "See our response to your comment on the blog webpage here:"

[naesmac]

At this point, the lack of blog features is an indicator that Shopify doesn’t understand marketing. And, more than ever, it’s apparent that there’s some line that they tread where they do just enough (80%?) to have a rough feature but don’t spend the dev cash to flesh it out. Rather, they champion the 3rd party app builders to fill the remaining gaps (like blog replies) and these “solutions” are usually sub-optimally and extremely expensive to the site builder customer. There’s the rub… why would Shopify create complete solutions like a blog with comment replies or real blog formatting tools that have been around since the dawn of the internet 35 years ago. Why would they when they can rake in a % of the app sales and push the support onto the app builders further saving cash?

In a nutshell, make a 80% product, save dev $$ by not doing the last 20%, sit back and profit from 3rd parties that bring in even more revenue all the while reducing customer service expenses. 

Blog replies isn’t a “great idea that I’ll bring to the developers.” It’s a no-brainer idea that should have been in the original v1.0 design. 

[SEANHAWG]

Shopify, the ignorance to this request is ensuing rage among your community. Do something please.

[ezliftgaragedoo]

EZ Lift Garage Doors and More has been serving our local community here in Katy, TX since 2013 and has now grown to proudly serve the greater Houston area. Being a family owned and operated business, we work on a simple principle – treating our clients the way we treat our family. This approach has helped us drive our business among the leading names in the industry.

[Gabe_Stillwater]

Wow, it's 2025 and this still hasn't been addressed. This is a fundamental customer service issue for retailers. Being able to reply to a comment, review, etc. is a staple of this environment. Do better Shopify.

[RHurst]

Looks like it's not only I who cannot believe we cannot reply to people commenting on our blogs. I feel just awful not responding to my comments. I might have their email but not sure if I can tell if it is the right one as no surname entered into the name field. As an artist trying to make connections with customers and other artists, this is absolutely ridiculous. Is there any movement of getting this feature sorted? If I reply by just adding a comment, will the original commenter be notified? I assume not?

[Artbyemilyhare]

Yeah I've given up on this entirely and moved my blog to wordpress. It's not ideal but I just link it from Shopify instead of using their blog. I really dislike WP but I need to be able to have replies to my blog, or what's the point?
There have been semi-regular posts on this thread for years now. It's very frustrating, but I guess they must get a better deal with the plugins than they would from just having a fully functioning blog. Shame the plugins don't work properly though (I tried them at first, but with a very mixed bag, and also the amount of spam on shopify blogs was awful!).

[Nortons_Cove]

I'm still frustrated with this too.  
I've tried all the blog apps that shopify has on its appstore, and they all either don't offer what I want, or they require payment.  
As a micro-sized business, especially in today's market, I need to have less fees on my website, not more.  

[Artbyemilyhare]

Yup, micro biz here too. I’d recommend setting up a Wordpress blog and just link it to your Shopify like I did. It’s free and you get replies! It also has plugins that filter spam 🙂