How do I stop Discounts applying to already discounted products

[Molinoglass]

I have used the compare at price to show discounts on some products. 

I have also created coupons that apply a 30% discounts for abandoned carts, these are set so they don't combine with any other discount. 

Yet, they apply the 30% discount on top of the discount I've set for the individual products. 

This mean some products get a 60% discount which is completely unacceptable. 

Why is the non combination option being ignored?

Thanks

[Kate_WSQ]

Hi @Molinoglass ,

Thanks for sharing the details of the issue you're experiencing with discounts in your Shopify store. Based on the information you provided, it sounds like the problem is that your customers are trying to apply a 30% discount on top of the products that already have a "compare at" price discount set.

In Shopify, the "compare at" price is not considered a true discount - it's simply a way to show the original, higher price of the product. The 30% discount you have set up for abandoned carts is likely an order-level discount, which can stack on top of the "compare at" price.

To resolve this issue, I would suggest the following:

• Use a product-level discount for your abandoned cart campaign, rather than an order-level discount. 
• Exclude any products that already have a "compare at" price discount from being eligible for the abandoned cart discount. This will prevent the double-discounting that's causing the issue.

I hope this helps. Please let me know if you have any other questions. 

[Discount-Bot]

@Molinoglass , you can exclude items on sale easily (among other things) using Discount Bot .

See details under Scenario 1: Exclude products already on sale on this post: https://thecartwiz.com/blog/exclude-products-from-shopify-discounts

Please also feel free to reach out to me in case of any questions.

[RandoRichard]

I am experiencing the exact same problem, and as a tiny shop, I cannot justify the $30/mo for Discount Bot app. 
Kate said "Use a product-level discount for your abandoned cart campaign, rather than an order-level discount." That is Greek to me. Please explain more.