How Do I unlock a "temporarily locked" account?

[jenwick1]

After trying to transfer payments, I got this message:  "We temporarily locked your account and cards as part of a security check."

Help / shopify is no help at all. And I have no idea how to fix. 

What should I do, to unlock this account? 

[Promer]

Hey @jenwick1 

A temporary lock like this is usually triggered by Shopify's fraud prevention system. The best way to unlock your account is to contact Shopify Support directly through the Help Center 🙂 But as you said, they no help at all so you can try reaching out via Twitter/X (@ShopifySupport) for faster escalation.

If this is related to Shopify Payments, you might need to verify your identity or business details before they unlock it