All things Shopify and commerce
How do you guys fix restricted accounts? I haven't even launched one single ad and I've been restricted. Any tips? Any help? I'm soo soo tired, I've been trying to do this for 2 weeks already..
Hey @Airidas1!
I'm sorry to hear that you're having trouble with your Facebook account. Here are a few tips that may help you resolve the issue:
It's also worth noting that Facebook is known to be strict when it comes to advertising policies, so it's important to make sure that you're following their guidelines closely. If you're unsure about anything, it's always a good idea to double-check before launching your ad campaign.
Moira | Social Care @ Shopify
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The same thing just happened to me. As soon as I connected my Shopify store I got restricted. Did you find a solution?
My account Name Is : Abdurrahmaan Nusayer. It's been three weeks since you got banned on this Facebook ID.. I can't get the ID back after appeal and request. I want my ID again, I apologize if I broke any of your rules and I won't do it again in the future.
We reviewed your business account Shopify Business Manager and determined that it does not comply with our terms, including our commerce eligibility requirements. Because of this, your business account is restricted from advertising and selling. You can't create new shops or sell from existing shops, and your ads are not running. You can visit Account Quality on a computer to request a review if you believe that your business account shouldn't be restricted. |
I was able to fix this error by downloading the Meta Ads app. I then logged in with my Facebook account that I wanted to use. It told me I was restricted and needed to confirm my identity. Had to upload a picture of myself to verify my identity. It was resolved in 5-10 minutes. I was then able to link it in shopify and begin to use it. Hope that helps!
Moira | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Facebook keeps adding restriction to my account I never violated the rules they should stop.
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