How does a chargeback affect sales reporting?

JudeS1
Visitor
2 0 0

Hi all, when you loss a chargeback the money is deducted from your payout balance.  Can I please ask, does this get reflected anywhere in the sales reports as a reduction in sales?  Either on the date the sale was initially made, on the date the chargeback was submitted, or on the day the chargeback was lost.  Or do we need to delete the order for that to occur?  Can anyone clarify this please? Thank you!

Replies 2 (2)

Chargeflow-Avia
Excursionist
22 1 5

It depends on the platform or payment provider you are using for sales and handling chargebacks.

 

Some platforms will deduct the chargeback amount from your current payout balance and reflect it as a reduction in sales either on the date of the initial sale, the date of the chargeback, or the date the chargeback was lost.

 

Others might not reflect it in the sales reports, in which case you would need to manually adjust the sales data to account for the chargeback. It's best to check with the platform or payment provider you're using to see how they handle chargebacks in their sales reporting.

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JudeS1
Visitor
2 0 0
Thanks for your insight. The payment was done through shopify pay.