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How does refund processing work on Shopify?

Mr-Fragrance
Excursionist
27 3 3

Hi,

 

I processed my first refund yesterday, I know it can take about 10 days for the money to appear on the customer's original payment method.

 

I have a few questions:

 

- Once a refund is complete does Shopify automatically close the order down?

- Does it show on the order screen refunded?

- Does it show a complete breakdown what was refunded together with any credit card fees I paid?

 

Thank you.

Accepted Solution (1)

ES1
Shopify Expert
54 6 11

This is an accepted solution.

Hi,

 

You can refer to the url https://help.shopify.com/en/manual/payments/shopify-payments/getting-paid-with-shopify-payments/refu... to know more about refunds.

 

Yes, the order will show as Refund completed once the refund is processed and the customer will receive the money in the next few days.

 

 

Please don't forget to Like and Mark Solution to the post that helped you. Thanks!

View solution in original post

Reply 1 (1)

ES1
Shopify Expert
54 6 11

This is an accepted solution.

Hi,

 

You can refer to the url https://help.shopify.com/en/manual/payments/shopify-payments/getting-paid-with-shopify-payments/refu... to know more about refunds.

 

Yes, the order will show as Refund completed once the refund is processed and the customer will receive the money in the next few days.

 

 

Please don't forget to Like and Mark Solution to the post that helped you. Thanks!