I have questions about the Shopify payout.
I have a order $519.83 before we'd to ship out. The customer wanted to cancel and refund. Then we canceled her order and refund 519.83. But why Shopify charged me 20.87 for credit card transaction fee+shopify fee. Since the order was canceled and refund to customer. I didn't get any payment from this order.
Why they charged me the shopify fee and credit card fee?