How does Web Pixels API work with Klarna?

[adi110]

Hi,

I am trying to debug a discrepancy issue in checkout_complete event, and I suspect it's related to Klarna integration.

1. How does Shopify Web Pixels API work with Klarna?
2. When and on which page does it fire the event?
3. Is it on a Shopify controlled page? Thank you page? something else?

Thank you

[JuneN]

Hi @adi110 

There's little documented on how Shopify's Web Pixels API and Klarna integration sync up, but from community discussion https://docs.klarna.com/platform-solutions/shopify/klarna-osm-app-for-shopify/frequently-asked-quest...
It seems Klarna might not always trigger Web Pixels API events directly during checkout, potentially causing delays or missed Shopify checkout complete events. To troubleshoot, review Klarna app settings in Shopify for data sharing options and check Klarna's event tracking documentation or support for more clarity.

[adi110]

Hi @JuneN , I am referring to Klarna payment solution. I couldn't fine anything useful on Klarna Docs and I still suspect that the discrepancy in Purchase events is coming from Klarna. 

Do you know where users land after completing a Klarna payment? Do they land on the standard Shopify Thank you page?

[JuneN]

Following payment with Klarna on Shopify, users are usually directed to Shopify's standard Thank You page
However, users may not always see Shopify's Thank You page immediately after payment due to Klarna's payment storage options and potential variations in third-party customization or app settings directing users after paying with Klarna.

To determine where users are directed after paying with Klarna, you can check the Klarna payment process: Simulate the payment process to see which page users land on after completion.If you have custom payment code, review it to confirm it directs users to the confirmation page after Klarna payments.

[adi110]

I see, thanks for explaining. I don't have my own store, but an app that uses the Web Pixels API. I suspect that the Klarna payments do not work with the API, therefore checkout_completed event does not fire. However, you did write that users usually end up in Shopify's standard Thank You page. So now I'm confused and back to starting point.

Is there anyone from Shopify or a partner working with Web Pixels API & Klarna that can comment on this integration?