How i get shop owner number(Online shop fraud)

zeeshanbalouch
New Member
2 0 0

Hello, I

buy form kiwibaby.de and he has not answered my mail and has not returned my money. What I'm doing in this case is 

regards

zeeshan

Replies 3 (3)
dylanpierce
Shopify Partner
154 3 61

Hi @zeeshanbalouch

 

Sorry that you're having issues with a merchant that's using the Shopify platform.

If the merchant is unresponsive and your order hasn't been fulfilled, you can file a chargeback with your credit card company. They will move the burden of proof on the merchant and if the merchant doesn't provide evidence of fulfillment or a refund the cost of the order is charged to them instead of you.

Please contact your credit card's issuing bank for more details.

Thanks,
Dylan

Founder of Verdict - Anti-Fraud Apps for Shopify
  • Blockade - Easily block countries, IP addresses, VPNs
  • Real ID - Verify your customer's real IDs easily & securely
zeeshanbalouch
New Member
2 0 0

hi @dylanpierce 

 

Thank you for your response. I will contact my credit card issuer

 

Regards 

Zeeshan

ginbiaksang
New Member
1 0 0

shopify is promoting online cheat