How i get shop owner number(Online shop fraud)

[zeeshanbalouch]

Hello, I

buy form kiwibaby.de and he has not answered my mail and has not returned my money. What I'm doing in this case is 

regards

zeeshan

[dylanpierce]

Hi @zeeshanbalouch

Sorry that you're having issues with a merchant that's using the Shopify platform.

If the merchant is unresponsive and your order hasn't been fulfilled, you can file a chargeback with your credit card company. They will move the burden of proof on the merchant and if the merchant doesn't provide evidence of fulfillment or a refund the cost of the order is charged to them instead of you.

Please contact your credit card's issuing bank for more details.

Thanks,
Dylan

[zeeshanbalouch]

hi @dylanpierce 

Thank you for your response. I will contact my credit card issuer

Regards 

Zeeshan

[ginbiaksang]

shopify is promoting online cheat