How long does it take for support to resolve this issue?

[LucidM]

Hello, there are some informations that they said I needed to put for Shopify to verify but I can’t change the details because unfortunately I have been resending it to my email and i haven’t gotten the messages until now. And now when I click on to add details it won’t let me because of too many attempts. It says contact support. I’ve talked to them and they said they’ll let the higher ups handle it. How long does that take? I need to put in the details so I can start selling by next week preferably Monday. I’m so stressed 😫 

[cozybabe]

I'm having the same problem. Did you solve it?