How long store in a database when it's "inactive"?

kodylyn
Visitor
3 0 0

Hi, 

 

I have 2 frozen stores right now, how long they will be in the database before deleting and will I need to be paying later for the time their not active with the same per month price as they were active?

 

Big Thanks 

Replies 4 (4)

Rishihuptech
Shopify Partner
351 63 68

Hi @kodylyn 

If you reactivate more than 2 years later, There are risk of losing your data.
You can find more details here: https://community.shopify.com/c/shopify-discussions/how-long-can-i-leave-my-store-inactive-for/m-p/2...

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kodylyn
Visitor
3 0 0

Hi @Rishihuptech

 

Thanks, I guess I'm good in regards of time frame, which only 1-2 months.

And also, as I understand, you are not charging at this time, until you want to make any modifications and switched to pause and billing plan or smth else?

 

Thanks 

Kody 

kodylyn
Visitor
3 0 0

Hi Risihuptech, could you please elaborate on my second question up above.

Big Thanks

Kody

Rishihuptech
Shopify Partner
351 63 68

Hi @kodylyn 
Related to Plan & Billing, you have to contact Shopify support as they can answer the query perfectly: https://help.shopify.com/
Thank you.

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Need support with Customizing your Shopify store?
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