Solved

How to actually get through to Shopify Support?

Fluidpro
New Member
12 0 0

I have been trying to reach Shopify Support to resolve an issue with our SSL. 

First I tried via 'Contact Shopify support' and received a screen saying I need to update details before I can log a support ticket.

Fluidpro_0-1709252160386.png

 

So I updated the details and I am STILL receiving the same message!! 

 

I emailed support@shopify.com only to receive an email saying they are not bothering to reply to enquiries that way anymore. 

Fluidpro_1-1709252214514.png

So I am back to trying to get a ticket done, which I can't do. 

 

There has to be SOME way to contact them right? I am really stuck and cannot go any further forward with our shop (which is on a fast-approaching deadline to be live) until our issue is resolved, so I really need a way to contact support and get this fixed. 

 

Thanks! 

 

Accepted Solution (1)

StephensWorld
Shopify Expert
1327 155 325

This is an accepted solution.

Go to the help page: https://help.shopify.com/en 

 

Type "I want to speak to a real person" in the chat. Follow the prompts to get connected to a live support rep. 

★ Did my post help? If yes, then please like and accept solution. ★

https://stephens.world
support@stephensworld.ca

View solution in original post

Replies 2 (2)

StephensWorld
Shopify Expert
1327 155 325

This is an accepted solution.

Go to the help page: https://help.shopify.com/en 

 

Type "I want to speak to a real person" in the chat. Follow the prompts to get connected to a live support rep. 

★ Did my post help? If yes, then please like and accept solution. ★

https://stephens.world
support@stephensworld.ca

Fluidpro
New Member
12 0 0

Thank you! Trying it now