Solved

how to add a note field for customers

evael1
Tourist
9 0 3

Hello,

i would like to add a note field to give customers the opportunity to write information about the order.

i'm using the dawn theme.

 

Thank you 

Accepted Solution (1)
Mac
Shopify Staff
1675 170 272

This is an accepted solution.

Hi there, @evael1!

Thanks for reaching back out.

 

You can try using this method to locate the cart notes option:

Let me know if this method works! If not, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request!

 

In addition, we'd be happy to continue our conversation further to provide some additional value. What type of information are you looking to gather from your customers? 

Mac | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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Replies 7 (7)

ExpertRookie
Shopify Partner
1518 249 315

Hi @evael1 

I hope this guide is helpful for you

https://help.shopify.com/en/manual/metafields

- Was my reply helpful? Please Like and Accept Solution to let me know!
- Want to modify or custom changes on store Hire me.
- Feel free to contact me on expert.rookie.team@gmail.com regarding any help.

Shay
Shopify Staff
2941 456 604

Hi @evael1 

 

Are you wanting to add a note field to the product page for unique products, or to the cart page before your customers checkout? 

 

If you wish to enable it for the cart field, then that should be available to you within the theme settings. If you go to your theme, edit theme, then click the paintbrush icon on the left hand side, scroll down to cart, and you will see the option to enable cart notes. 

 

Cart notes should be a standard option available across all themes that can be enabled or disabled!

 

28-45-77002-59251

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

evael1
Tourist
9 0 3
Thank you for your reply but I can’t find where this cart option is on my
theme



Mac
Shopify Staff
1675 170 272

This is an accepted solution.

Hi there, @evael1!

Thanks for reaching back out.

 

You can try using this method to locate the cart notes option:

Let me know if this method works! If not, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request!

 

In addition, we'd be happy to continue our conversation further to provide some additional value. What type of information are you looking to gather from your customers? 

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

evael1
Tourist
9 0 3
Yes, I have tried it and it really works!
Thank you so much for your support

Mac
Shopify Staff
1675 170 272

Hi again, @evael1!

I'm glad we were able to assist you with setting up your cart notes.

 

If you have any other questions, feel free to follow up and let me know! Additionally, I'm always looking to help out merchants with ideas or feedback related to their stores, so feel free to share any details that you're curious about! 

 

All the best! 

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Tufan_Minimate
Shopify Partner
18 0 1

Hello, 

If you want to collect information at the product pages, you can also check this app out. It allows merchants to create as many fields as possible in different forms such as upload, textbox, dropdown etc.