How to cancel billing when I can't access live chat / e-mail

Solved
daffyt
New Member
1 0 1

Hi.

I can't access my store. It was on hold, and each month money was taken out of my account. When I try to go on a live chat I can't because my store is inactive. I can't access any kind of communication. How do I get in contact to cancel my billing?

Accepted Solution (1)

Accepted Solutions
Nick_Marketing
Shopify Partner
1030 238 299

This is an accepted solution.

Open the link, attached below, in Chrome Incognito mode. You should be able to get in contact with Chat support without inputting the store link.
https://help.shopify.com/en/questions#/contact/chat

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA.
- For consulting work availability, please send me a Private Message or submit a ✍️Contact Form.
- For FREE Shopify Tutorials, Subscribe to my YouTube channel (▶️ Ecommerce TV).

View solution in original post

Reply 1 (1)
Nick_Marketing
Shopify Partner
1030 238 299

This is an accepted solution.

Open the link, attached below, in Chrome Incognito mode. You should be able to get in contact with Chat support without inputting the store link.
https://help.shopify.com/en/questions#/contact/chat

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA.
- For consulting work availability, please send me a Private Message or submit a ✍️Contact Form.
- For FREE Shopify Tutorials, Subscribe to my YouTube channel (▶️ Ecommerce TV).

View solution in original post