How to cancel billing when I can't access live chat / e-mail

Solved
daffyt
New Member
1 0 1

Hi.

I can't access my store. It was on hold, and each month money was taken out of my account. When I try to go on a live chat I can't because my store is inactive. I can't access any kind of communication. How do I get in contact to cancel my billing?

Accepted Solution (1)

Accepted Solutions
Nick_Marketing
Shopify Partner
848 204 253

This is an accepted solution.

Open the link, attached below, in Chrome Incognito mode. You should be able to get in contact with Chat support without inputting the store link.
https://help.shopify.com/en/questions#/contact/chat

- I am an eCommerce and Marketing Technology consultant based in Toronto, CANADA.
- To inquire about consulting work availability, please send me a Private Message.
- For Shopify Tutorials, Subscribe to my YouTube Channel.

View solution in original post

Reply 1 (1)
Nick_Marketing
Shopify Partner
848 204 253

This is an accepted solution.

Open the link, attached below, in Chrome Incognito mode. You should be able to get in contact with Chat support without inputting the store link.
https://help.shopify.com/en/questions#/contact/chat

- I am an eCommerce and Marketing Technology consultant based in Toronto, CANADA.
- To inquire about consulting work availability, please send me a Private Message.
- For Shopify Tutorials, Subscribe to my YouTube Channel.

View solution in original post