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How to Change Error Messages for Refunds, Shipping, Privacy and Terms on my CheckOut Page

rosalindmarinou
Tourist
9 2 1

Hello,

 

Background: My store and products are custom made and we have very specific and detailed policies.  Our policies for order cancellation (Refunds), Shipping, Privacy and Terms are well documented and loaded into the Policies section of Admin separately, per those forms.  They show up/activate nicely from page footer links, etc.

 

The problem is that our policies are so different from Shopify's,  that we're forced to turn Shopify's standard refund policies OFF. 

 

The result is that at the bottom of our CART/CHECKOUT page, when someone clicks the links "Refund Policy," "Shipping Policy," "Privacy Policy," or "Terms,"  they receive a particularly ugly error message:   "xxx(slug).myshopify.com refused to connect"

 

The question is:  How/where do I change these error messages?  (theme.liquid? after what/before what?) 

 

I would like to change each of them to contain a LINK the correct policy, ie:  "See this "xxxxxx (linked)" page for details." 

 

I would love to have a different link/page for each condition (Refund, Shipping, Privacy, Terms) just like the footers on normal pages.

 

TRUE gratefulness to someone that can help with this.

Accepted Solution (1)
theycallmemakka
Shopify Partner
1158 249 269

This is an accepted solution.

Hi @rosalindmarinou ,

 

It looks like your concern is with the default polecy messages. If i am correct, Its not recomended to create a seperate policy page. We can manully change the policy mesagae by editing it from Settings > Policies.

makkaomakka_0-1700358255455.png

makkaomakka_1-1700358274714.png

 

By asking, 'What links are you referring to?' I wanted to confirm whether you had created custom policy pages or not.

 

 

If you find this information useful, a Like would be greatly appreciated. And if this solves the problem, please Mark it as Solution!

 

Best Regards,
Makka

❤️❤️

Buy me a coffee


For quick response - Message Me


For easy store customization, try PageFly
Add Winter vibe to your store

View solution in original post

Replies 4 (4)

theycallmemakka
Shopify Partner
1158 249 269

can you send me the link to the policy page that you want to update?

❤️❤️

Buy me a coffee


For quick response - Message Me


For easy store customization, try PageFly
Add Winter vibe to your store
rosalindmarinou
Tourist
9 2 1

Hi Makkaomakka,

I see that I need to update the checkout.liquid file with the correct policy page links. 

 

I'm not 100% sure of your question (ie what links you're asking for) as I'm not looking to update a policy page.    Make sense?  

 

Sorry for slow reply...we're in quite different timezones.

thx

r

 

theycallmemakka
Shopify Partner
1158 249 269

This is an accepted solution.

Hi @rosalindmarinou ,

 

It looks like your concern is with the default polecy messages. If i am correct, Its not recomended to create a seperate policy page. We can manully change the policy mesagae by editing it from Settings > Policies.

makkaomakka_0-1700358255455.png

makkaomakka_1-1700358274714.png

 

By asking, 'What links are you referring to?' I wanted to confirm whether you had created custom policy pages or not.

 

 

If you find this information useful, a Like would be greatly appreciated. And if this solves the problem, please Mark it as Solution!

 

Best Regards,
Makka

❤️❤️

Buy me a coffee


For quick response - Message Me


For easy store customization, try PageFly
Add Winter vibe to your store
rosalindmarinou
Tourist
9 2 1

Thank you Makkaomakka.  For some reason, what'sapp is not authenticating on my phone/devices. (I'm getting a "can't send SMS" error)? 

 

In fact our policies are custom written and in the policies section as you have indicated. 

 

Perhaps my problem is that I turned the "standard" Shopify policies OFF in a concern they would mislead customers.  Maybe  I should just turn it on and see if our written policies are presented?

 

If you have another convenient way of reaching you, I will most certainly use that - send screenshots - and give you 2 thumbs up.  Thank you!