How to connect my new Shopify store to Instagram and Facebook?

[ahmad92]

Hey all,

So I'm trying to connect my Shopify store to Instagram and Facebook and setup that channel.

But when I get to business assets to chose the pages I see the following:

"There are no eligible business assets. Get support to resolve this.

Alternatively, you can still run ads by creating a Facebook marketing account. You'll be able to finish onboarding to shops later .This account can't be selected at this time because of a problem. Please try again later."

I tried to seek help from Facebook meta and Shopify but had no luck at all!!

please note I had my face book hacked about a year ago and more store was connect to to Facebook and Shopify  about one year ago. since then I have had a new one and can not connect what so ever 

Please help! 

Thanks in advance to all the helpers.

Regards,

Ahmad 

[greenturtle]

dude idk i have the accounts but I'm getting this error code.

These business assets aren't currently eligible - you can still run campaigns by setting up ads on Facebook and Instagram. Alternatively, get support to help resolve issues with your business assets.

as if it isn't a business account? I'm lost lol