How to contact customer service when chat box is broken?

[Maxc]

Hi, 

I am trying to get in contact with customer service as number of things on the platform are completely broken. I have tried to contact customer support through the chat box, but when I ask for customer support it gives me a button to join the queue to speak to an agent, when I click this button it just gets copied in the chat, leaving me in an endless loop, never able to speak to the customer support agents, any other way to chat to them?

Abandoned carts is also completely not working and workflow never updates after updating, applying and saving, it always reverts back to what it was before the edit, is it time to give up on shopify?