How to contact Shopify customer support via email?

lisascentsuous
Tourist
3 0 2

What's the email for customer support please?

Can't believe live support was pulled it was one of my main factors in choosing Shopify and now it's impossible to contact anyone

Replies 5 (5)

Dirk
Shopify Staff
2334 253 516

Hey, @lisascentsuous 

 

Feel free to reach out to us directly through our Shopify help center from there, you can get in touch with us via live chat, email, or callback (will display when timeslots are available). From there, we'd be happy to assist you with anything that you would like to chat about.

 

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

lisascentsuous
Tourist
3 0 2

I tried this. It send me round and round in circles with no way of direct contact. I just keep being taken to the parts I have read over and over multiple times with no resolution or option to contact support

Dirk
Shopify Staff
2334 253 516

@lisascentsuous 

 

Do you get to this page from the link provided above? 

Upon clicking on the 'chat with us' button you should see a brief form to enter in your question and contact details to initiate the chat.

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

lisascentsuous
Tourist
3 0 2

No. The link doesn't show

twistedfoot
New Member
9 0 0

It doesn't show for anyone. At this point without support, why would anyone remain with Shopify. Support is utter garbage.