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how to create an order status page

juceisk
Shopify Partner
19 0 2


Hello everyone, can someone please help me with this request: I need to create a page that by typing the email and the order number will show me general information about the order, is this possible?

 

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Thank u

 

Accepted Solution (1)

Victoria
Shopify Staff
2071 147 242

This is an accepted solution.

Hi @juceisk,

 

This can certainly be done by using an app to create an order status page to help locate general information for your customers. 

 

I understand you're looking for an order status page for you and your team to view. I did find a workaround to help narrow down this information. In terms of seeing general order information for you and your staff, you're able to locate this within your Customers section of the admin. By navigating to your Shopify admin > Customers section, you can use the search bar to filter customers by: Name, email and phone number. By clicking into each customer it will also display last order placed by customer including the order number, date and product. You can also select View all orders to see all orders placed by a customer.

 

If you'd like to present an order status page for your customers, there is an app called Status Sherpa. Status Sherpa is a user friendly app that allows your customers to search their order based on the criteria you've set. You can setup the form so that customers can search their order by order number and the email they've ordered with. Within your admin you're also able to view how many times an order has been looked up and an order page will be created on your storefront for customers to use. 

 

This is a third-party app designed by a third-party app developer. If you require assistance with integrating this app to your store I would recommend using the Get Support option on the app page or looking into this help center resource for help with third-party apps.

Victoria | Shopify 
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View solution in original post

Reply 1 (1)

Victoria
Shopify Staff
2071 147 242

This is an accepted solution.

Hi @juceisk,

 

This can certainly be done by using an app to create an order status page to help locate general information for your customers. 

 

I understand you're looking for an order status page for you and your team to view. I did find a workaround to help narrow down this information. In terms of seeing general order information for you and your staff, you're able to locate this within your Customers section of the admin. By navigating to your Shopify admin > Customers section, you can use the search bar to filter customers by: Name, email and phone number. By clicking into each customer it will also display last order placed by customer including the order number, date and product. You can also select View all orders to see all orders placed by a customer.

 

If you'd like to present an order status page for your customers, there is an app called Status Sherpa. Status Sherpa is a user friendly app that allows your customers to search their order based on the criteria you've set. You can setup the form so that customers can search their order by order number and the email they've ordered with. Within your admin you're also able to view how many times an order has been looked up and an order page will be created on your storefront for customers to use. 

 

This is a third-party app designed by a third-party app developer. If you require assistance with integrating this app to your store I would recommend using the Get Support option on the app page or looking into this help center resource for help with third-party apps.

Victoria | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog