How to deal with possible email fraud on Instagram ads?

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I saw ad on Instagram from trendhub which was sponsored. It's on Instagram so I trusted I Ordered. After my order is done they send me mail like the below:



ORDER #2813

Thank you for your purchase!

We're getting your order ready to be shipped. We will notify you when it has been sent.



Email address shows as via




They are not replying to me back. I am sure it is fake. But somehow it's via I thought I mailed you hoping I will get back my money back.


Please do something to get my money back. They are using your email id.

Reply 1 (1)

Shopify Staff
2900 285 499

Hey, @Arunverma1.


Thank you for reaching out and bringing this to our attention.


If you believe that the store is fraudulent and you don't receive your order within 30 days, then we've got some next steps to assist you with your order - FAQ: Your Online Order. From there, you'll be able to report the store to Shopify and understand the process on how to recover your funds. 


If you have any other questions on this topic, then don't hesitate to let us know. 

Elias | Social Care @ Shopify 
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