How to delete an image as Im unable to find it

[Bhanu_Prakash]

How do I delete a background image as it is causing delay in loading my homepage?

https://cdn.shopify.com/s/files/1/0633/1672/1913/files/download.webp?v=1693230505

[Moira]

Hey @Bhanu_Prakash,

Great question!

From your Shopify admin, you can head to Content > Files in order to locate and delete the image file:

Otherwise, which theme are you using? You can also change the image banner on your homepage via your theme editor:

Let me know how you get on,

[Bhanu_Prakash]

Hi Moira,

Thank you so much for the reply.

Is there any easy way to locate the file from the "Content > Files" section as I have more than 1000 images over there ? 

[Moira]

No worries! You could try filtering out / searching the file name as shown below:

[Bhanu_Prakash]

Hi Moira,

It is quite strange but I could not find the image over there. Is there any other location where this could he hidden?

https://cdn.shopify.com/s/files/1/0633/1672/1913/files/download.webp?v=1693230505

[Moira]

Try searching the file numbers: /1/0633/1672/1913

[Bhanu_Prakash]

still unable to locate it. It has become a mystery now!

[Moira]

We would love to help you track down this file! It looks like we’ll need to access your account in order to take a closer look at what’s going on. While we’re not able to provide account-specific support via the community, you can visit the help centre here and log in to get connected with an agent via live chat. Our team will be able to directly help you from there!

[Bhanu_Prakash]

I have already contacted the live agent and asked me to post the problem in the Shopify community.  I can provide you the access to my website if helps to identify the problem. Please let me know your thoughts.

[LaurieTAB]

Did you ever get to the bottom of this?

I have the same issue and can't track this image down.