How to display the main product image on page load?

Ben31
Trailblazer
202 8 149

Hi There,

 

We have a main image set for all our products but for some reason, it doesn't display when you view a product page - a variant image shows even though a variant hasn't been chosen (and the URL reflects this).

 

How do you make the main image display on page load? We're using Debut but are currently migrating to Dawn.

 

Any help much appreciated. Cheers, Ben

Replies 4 (4)

ians
Visitor
2 0 0

Hey there,

Any answers on this? I'd like to display the main product image and not a variant image on the collection pages on Ella Theme too.

Summer
Shopify Staff
1352 321 231

Hey, @Ben31 and @ians!

 

I understand you're experiencing an issue with your product images. If you're still experiencing this issue and you're using a Shopify theme, we'd love to bring this up with our theme specialists and have this investigated. Please feel free to create a support ticket by visiting our Help Center and starting a live chat. One of our support advisors will assist you further.

 

If you're using a third-party theme, I suggest contacting the theme developers for assistance. You can refer to this guide on how to seek support for your theme here.

Summer | Social Care @ Shopify 
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Ben31
Trailblazer
202 8 149

@Summer We've migrated to Dawn but maybe @ians hasn't.

ians
Visitor
2 0 0
Hi Summer,

I am using Ella Theme, but thanks for getting in touch. Hoping someone has the answer!

Regards,
Ross