How to fix a server error or bad gateway error?

[AbubakrIftikhar]

I'm having server error/ bad gateway error. What's the solution?

[Luna · Accepted solution]

Hey, @AbubakrIftikhar.

Thanks for bringing your question to us here. I'm sorry to hear that you're facing some setbacks with a server error. I'm more than happy to make some suggestions. 

Before we begin, may I ask if the same error is occurring on multiple devices/browsers? If not, it's most likely a local issue on the browser. To resolve this, I suggest: 

• Try on another web browser or an incognito window. 
• Clearing your cache and cookies on your browser. After this, completely restart the browser to view your collection page again. 
• It is also important to ensure that you do not have any firewalls or pop-up blockers enabled on the device.

Please let me know if that works for you. Otherwise, can you please provide me some more context regarding where the error is occurring? For example, is it when you try and log in to the account? 

Talk soon, 

[Luna · Accepted solution]

Hey, @AbubakrIftikhar.

Thanks for bringing your question to us here. I'm sorry to hear that you're facing some setbacks with a server error. I'm more than happy to make some suggestions. 

Before we begin, may I ask if the same error is occurring on multiple devices/browsers? If not, it's most likely a local issue on the browser. To resolve this, I suggest: 

• Try on another web browser or an incognito window. 
• Clearing your cache and cookies on your browser. After this, completely restart the browser to view your collection page again. 
• It is also important to ensure that you do not have any firewalls or pop-up blockers enabled on the device.

Please let me know if that works for you. Otherwise, can you please provide me some more context regarding where the error is occurring? For example, is it when you try and log in to the account? 

Talk soon, 

[Luna · Accepted solution]

Hey, @AbubakrIftikhar.

Just checking in with you here. Did the solution I provided help? Otherwise, please don't hesitate to reach back out and we can continue to work on this together.

Best, 

[SabbathDiscs]

Hello, I am currently having the same issue, specifically when I am attempting to add variants to a new product. I have cleared my cache multiple times and it has never worked. Attempting to setup a business is really hard when you can't do anything, so please get back as soon as possible!

[Erin]

Hi, @SabbathDiscs. Thank you for sharing what you've tried so far!

I haven't seen any reports of this at the moment so it sounds like it is likely being caused by something local to the device, browser, or internet connection you're using. Have you had a chance to try this using an incognito or private browser? If not, please test that out. I'd also recommend trying on a different device to see if it is working correctly there. It is also important to ensure that you don't have any firewalls or pop-up blockers enabled on the device you're using.

If it's still not working after that, please reach out to our support team through the Help Center here so we can look into this further with you.