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How to fix domain issues for a smoother customer experience?

octohart
Visitor
3 0 0

Anyone has a fix to this?

 

 

Resolve these domain issues to ensure your Shopify site works for customers.

  • Error fetching domain A record: Open your domain provider's DNS settings for petapparels.store and check that the record is set to the IP address 23.227.38.65. Note that record updates can take up to 48 hours to come into effect.
  • Error fetching domain CAA record: Open your domain provider's DNS settings for petapparels.store and check that the record is set correctly. Note that record updates can take up to 48 hours to come into effect.
  • Error fetching domain DNSSEC record: Open your domain provider's DNS settings for petapparels.store and check that the record is set correctly. Note that record updates can take up to 48 hours to come into effect.
  • Error fetching domain nameserver record: Open your domain provider's DNS settings for petapparels.store and check that the record is set correctly. Note that record updates can take up to 48 hours to come into effect.
Accepted Solutions (2)

Dan-From-Ryviu
Shopify Partner
8012 1561 1586

This is an accepted solution.

Hi @octohart 

It say "Note that record updates can take up to 48 hours to come into effect."

If you connect 3rd party domain to Shopify, it will take a time to connect successfully.

- Helpful? Like and Accept solution to let me know or Buy me coffee
- Ryviu - Product Reviews app, collect product reviews, import reviews from AliExpress, Amazon, Etsy, Shopee and Walmart and CSV.
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Victoria
Shopify Staff
2226 153 259

This is an accepted solution.

Hi, @octohart.

 

Welcome to the Shopify Community!

 

 I understand you were experiencing issues with connecting your domain to Shopify. The error messages above indicate that there was an issue with the A record for the domain not pointing to Shopify's IP address. As well as other DNS settings not matching Shopify's records.

 

When searching your domain's records on my end, it looks as though they are all correctly pointing to Shopify. As @Dan-From-Ryviu has mentioned, this process can take up to 48 hours for your domain to be verified. Once it's verified, your domain is listed in the Domain section of the Domains page with the status Connected. I'll share our Connect your third-party domain to Shopify manually resource for future reference.

 

I navigated to your website and was able to access it successfully with no issues.

 

Please let us know if you run into any other issues or have additional questions.

Victoria | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 5 (5)

Dan-From-Ryviu
Shopify Partner
8012 1561 1586

This is an accepted solution.

Hi @octohart 

It say "Note that record updates can take up to 48 hours to come into effect."

If you connect 3rd party domain to Shopify, it will take a time to connect successfully.

- Helpful? Like and Accept solution to let me know or Buy me coffee
- Ryviu - Product Reviews app, collect product reviews, import reviews from AliExpress, Amazon, Etsy, Shopee and Walmart and CSV.
- Lookfy app: Easy and fast to create Photo Gallery, Lookbook, Shop The Look.
- Enjoy 1 month of Shopify for $1. Sign up now.

Victoria
Shopify Staff
2226 153 259

This is an accepted solution.

Hi, @octohart.

 

Welcome to the Shopify Community!

 

 I understand you were experiencing issues with connecting your domain to Shopify. The error messages above indicate that there was an issue with the A record for the domain not pointing to Shopify's IP address. As well as other DNS settings not matching Shopify's records.

 

When searching your domain's records on my end, it looks as though they are all correctly pointing to Shopify. As @Dan-From-Ryviu has mentioned, this process can take up to 48 hours for your domain to be verified. Once it's verified, your domain is listed in the Domain section of the Domains page with the status Connected. I'll share our Connect your third-party domain to Shopify manually resource for future reference.

 

I navigated to your website and was able to access it successfully with no issues.

 

Please let us know if you run into any other issues or have additional questions.

Victoria | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

adeel27
Visitor
2 0 0

What if domain is not from 3rd party source? I've bought the domain from shopify store but its showing the same issue. and there chat support is very disgusting. It didn't help me at all.

adeel27
Visitor
2 0 0

adeel27_0-1715093350298.png

 

adeel27_1-1715093496256.png

Proof that domain is from shopify! 

Elias
Shopify Staff
2963 289 513

Hey, @adeel27.

 

Thank you for joining the thread and sharing the screenshots.

 

If you've purchased a domain from Shopify, then the domain will be set up automatically. However, there is a domain verification email and it It looks like you haven't gone through the steps to verify the domain. We'd recommend checking your inbox and junk folders for a domain verification email, or you can resend the domain verification from the your domain settings. We've also got a guide on that here: Verifying your registration information.

 

Should the problem continue to persist, then it looks like we'll need to access your account in order to get a closer look at the problem. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to continue assisting you through live chats. Please visit the Shopify Help Center and login to your account to create a support request.

 

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog