How to fix ERR_SSL_PROTOCOL_ERROR on storefront browsers?

How to fix ERR_SSL_PROTOCOL_ERROR on storefront browsers?

jolu
Visitor
1 0 0

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My storefront on my laptop started turning up an error message. See attached. I have tested this on Chrome and Microsoft browsers. Have cleared the cache. Have checked the DNS setup.

Pretty disappointed in the lack of Shopify customer support as well. I run multiple sites and can't get in touch with support. Meanwhile one site is down for no evident reason. Is this happening with others? If so, any suggestions? 

Replies 6 (6)

HHOA
Visitor
1 0 0

This is happening to me. Were you able to fix it? 

yeshaart22
Visitor
1 0 1

My customers who has comcast as internet provider are getting error ERR_SSL_PROTOCOL_ERROR. 

Shopify support kept on blaming it to my domain name provider, Google. So I transferred my Domain to Shopify. 

The issue still remains on chrome safari, edge, firefox with Android/windows/Ubuntu and iOS.

 

Has anyone seen such issue with your customer? Out of 10 a random customer will say hey, your website "www.yesha-art.com" doesn't work for me; and the only common thread is they have comcast as their internet provider. 

cocoelizabeth
Visitor
1 0 0

Yes! I am having the same issue now. My client is reporting that some of the customers cannot access the site and are receiving ERR_SSL_PROTOCOL_ERROR. The issue is not happening for me and I am not sure what the pattern is for who it is happening to. 

 

The domain was purchased on Godaddy and I used the connection wizzard to automatically connect the DNS. 

 

Did you ever figure out what the issue was?

ExileNutrition
Visitor
1 0 0

I am having the same issue with my site as well. 

 

When I attempt to view my site on wifi (Comcast as our provider) I cannot view the site. I get (ERR_SSL_PROTOCOL_ERROR) or (This site could not establist a secure connection to server) 

 

After chatting with 5 Shopify customer service agents, and getting on the phone with GoDaddy support, I have Updated my DNS settings to the suggested settings from shopify supprt: (A Record to 23.227.38.65) and (CNAME www to shops.myshopify.com) 

 

Following the DNS Settings update in GoDaddy, Shopify notified me that they have issued a new provision certificate and the issue should be resolved between 24-48 hours. 

 

Its been 68+ Hours and my site is still down for any customers using wifi! Customers using their cellular data are able to view the website. 

 

Can i please get some help from someone with Shopify!?

motoxer913
Shopify Partner
1 0 0

Same problem and my domain was also purchased from GoDaddy.  Is there any update on this, did anyone ever get this resolved?

Imogen
Shopify Staff
1885 211 337

Hi there, @motoxer913. Thank you for following up on this older thread! My name is Imogen. It's good to meet you!

 

If you're experiencing issues with how accessible your store is, I recommend reach out to our Authenticated Support Team via our Help Center so we can investigate. As we're unable to authenticate users here in the Community, we can't access all of the details we'll need to help troubleshoot, so please reach out to us via the Help Center when you can!

Imogen | Social Care @ Shopify 
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