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How to fix the red prohibition sign from appearing in quick view?

Badgerswork
New Member
4 0 0

Hi, does anyone know why, when selecting Quick View in Dawn, the curser flashes a red general prohibition sign (red circle with a line through it) on the desktop before loading the Quick View products? Is there any way of fixing this? The Quick View does work, but I think it looks unfriendly.
Many thanks in advance

 

 
 

 

Accepted Solution (1)
Shay
Shopify Staff
2944 457 605

This is an accepted solution.

Thank you for confirming that! If you test this in a fresh copy of the Dawn theme (not the current altered theme), are you seeing the same issue? If yes, please connect with our chat support team in our Help Center so we can get our theme support to investigate this further. If you are not seeing the issue in a fresh copy of the Dawn theme then this is most likely an issue with one of the customizations you made, unfortunately our support can't assist with changes like that. We would recommend hiring a developer to assist you further in troubleshooting. 

Shay | Social Care @ Shopify 
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Replies 7 (7)

laddisahsi
Shopify Partner
383 38 40

Hi @Badgerswork 

Can you please share store url and screenshot where you face issue?

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Badgerswork
New Member
4 0 0

Thanks for replying.
My URL is: https://dogspurelove.com/

Sign.jpg



laddisahsi
Shopify Partner
383 38 40

I am unable to see any quick view option.

laddisahsi_0-1715922152814.png

 

-Shopify website development, Theme & App Development
-Contact me: WhatsApp


-Email Me
-If this solution is worked, then please Like this and Mark this as accepted solution!
Badgerswork
New Member
4 0 0

Sorry, I have used the wrong term. I am referring to the 'quick add' buttons. 

Many thanks for your reply 

Ollie
Shopify Staff
2411 454 407

Hey @Badgerswork.

 

Thanks for reaching out. 

 

I appreciate the context that you have shared with us as that is very helpful! I can certainly see this occurring in your online store after I select Choose options and Add to cart. Just to gather some additional context, did you happen to make any custom coding changes to the theme, by any chance? I am just trying to get a better understanding of this so I can assist you accordingly. 

 

Looking forward to your response.

 

Ollie | Social Care @ Shopify 
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Badgerswork
New Member
4 0 0

Hi Ollie

Thanks for your message. Yes, I have made custom code changes, including adding color swatches and changing settings with lazy loading. This morning, I just looked at changing to the latest Dawn theme, 14.0.0. The first thing I did was try out the quick add button (choose options) on that theme, and it is doing exactly the same thing. Thanks again for helping.

Shay
Shopify Staff
2944 457 605

This is an accepted solution.

Thank you for confirming that! If you test this in a fresh copy of the Dawn theme (not the current altered theme), are you seeing the same issue? If yes, please connect with our chat support team in our Help Center so we can get our theme support to investigate this further. If you are not seeing the issue in a fresh copy of the Dawn theme then this is most likely an issue with one of the customizations you made, unfortunately our support can't assist with changes like that. We would recommend hiring a developer to assist you further in troubleshooting. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog