How to get a refund after cancelling a subscription?

[LHorne]

I have tried to cancel my subscription or deactivate my account.  It would not allow me to do this as the CC used did not have the funds to complete the transaction.  Once I put in another CC it charged the card for the full amount and now I can not get my money back.  This feels like a bait and switch.  I contacted the CC company and plan to dispute the charges. 

[Skye]

Hi, @LHorne 

Thanks for posting!

I definitely appreciate how frustrating this is. What it sounds like happened, is the charge was already attempted on the original form of payment. Once the subscription charge is attempted and fails, it becomes an outstanding invoice. When a store has an outstanding balance the balance needs to be paid in order to close the account. This is explained when you attempt to close the store and a new payment method is requested. 

I hope that makes sense! 

[LHorne]

Will I receive my money back?

As I wanted to cancel the subscription and did not want to renew it.

[Skye]

Hi, @LHorne 

While I can't guarantee you will receive a refund, you can absolutely reach out to our live advisors via the Help Center to have a refund considered. 

In the future, to avoid being charged you need to cancel the subscription before the billing date. This will ensure you don't accrue any unnecessary fees. 

[LHorne]

I have reached out to them and I am waiting for their response to this
matter. I have also filed a claim with my credit card company.

As I feel that I should have the right to cancel my subscription, without
having to pay for another subscription, to make matters worse, there were
other cheaper options, but I was not allowed to even choose these options
before paying for the full subscription amount. I was pigeonholed into the
$348.00 subscription. And only then allowed to deactivate the account, for
the year I had just paid for. I did not have any outstanding fees or taxes
owed on the account, only the subscription renewal that I did not want.

[Skye]

Hi, @LHorne 

Thanks for providing the additional information that it was the annual invoice, not the monthly. In that case you should have no problem receiving a refund.

That being said, I do want to clarify that you weren't paying for another subscription in order to cancel. If you select a paid plan and the charge date occurs, but the charge doesn't go through, Shopify doesn't automatically close your account. As these are operating businesses we allow for a grace period. Thus, your plan had started, and you were paying for the plan that was activated on the date your bill was due, which was selected previous to the billing attempt. This was not a new subscription. 

The billing is automated based on the plan you select when you create your account. Thus, cancelling it before the billing date prevents any and all charges.

[LHorne]

Thank you for this information.

I will be awaiting their email....

L Horne