How to get domain back from closed store?

[lalabussiness]

Shopify closed my store even before I could select a theme. My other stores are still live but they chose to close just this one for no reason… said I violated policy - didn’t even select a theme let alone trade. I’m now struggling to get my domain back. I don’t even care about it the store anymore since it’s this easy to get your business canceled… quite scary. I paid for a full year for the domain and I would like it to be transferred to another host. On the help forum it says to do so before closing store, well they closed it before I could do anything with it. It’s my registered business name so as you can understand I really need that domain back (not the store)! How on earth do I get it back? Support keeps saying they will escalate it but it’s been nearly 1.5 week now, 2 support tickets in and yet no response. How do they get away treating businesses like this?

[Ahmad31]

Contact Shopify Support: Since the domain was purchased through Shopify, they retain control over it until it’s transferred. It’s crucial to continue following up with their support team and requesting an escalation. Make sure to provide the domain name and proof of purchase (receipts or invoices).

[lalabussiness]

It’s not even possible anymore to submit a help request for that store. I
was able to do it 2 times with 2 tickets but now I’m unable to access it
completely. What a horrible company