how to get notified when order is delivered?

[foyer]

I can't find the notification that will email me once an order has been delivered, not fulfilled.

Does anybody have a solution for that?

Also, how can i set ae notification for an order which hasn't been delivered or fulfilled for X days?

[CustomFurniture]

Is there any answer to this?

[Ming_Sendif]

Hey there! You can see my response to OP's original post. Hopefully, it can be helpful and please let me know if you have any questions!

[Ming_Sendif]

Hey there Foyer the notification that will email me once an order has been delivered is in Settings >> Notifications >> Shipping >> Delivered (see screenshot).

There's currently no way in Shopify to send a notification for an item that hasn't been delivered or fulfilled for X days, but I'm working on a solution to this. If you're still looking for a way to send this type of notification, please let me know!

[foyer]

Thank you for your reply, but it still doesn't solve our need.

We are looking for a way to get notifications for fullfilments,

[Ming_Sendif]

Hey Foyer to clarify: you're looking to receive an email notification WHEN the order is delivered to the customer yeah? So for example, when the Delivered notification email sends to the customer, you want to receive a notification as well? 

[foyer]

Yes. Currently the only option i can find is the get notification once the order is fulfilled by our warehouse. But, if there once it is sent with UPS, for example, i have no option to get notified. I am especially looking to get notified only for problems. For example, so set up a rule that if an order has been fulfilled but not delivered within X days, i wish to get notified. Do you know any solution for that?

[Ming_Sendif]

I came across this blog post that states that Shopify shipment delivered notifications are only sent "to the customers if you ship their orders through FedEx, Canada Post, UPS, and USPS." Are you using one of these services for delivery?

At present, I don't know of any existing solution that can email you if an order has been fulfilled but not delivered within X days, but I'm actually currently building an app (scheduled for launch later this year) to serve exactly these kinds of scenarios.

Would you like me to let you know when we're live? We'd love invite you to test it out!

[chuckc]

Is the app you mentioned live?

[Ming_Sendif]

Yup, we're live at https://apps.shopify.com/sendif!

You can email me at [email protected], and we'll see whether we can set up a flow for you!

[renegade09]

Link to the app doesn't work. Really wanting to set up a flow that sends us a notification if the shipment isn't delivered after 10 days...

[TrackingMore_]

Hi, @foyer @renegade09 @chuckc @CustomFurniture 

It seems that you are bothered by automatic notifications of special order statuses, and you may need a shipment tracking solution like TrackingMore, whose notification function is very suitable for your needs.

As shown in the figure below, TrackingMore provides 5 merchant automatic notification statuses. You can select the conditions. When the conditions are triggered, the system will automatically send you an email to remind you of the corresponding status.

If you want to notify customers directly, unlike merchant notifications, you can customize the customer rules you want to trigger and trigger notifications by matching specific information in tracking.

TrackingMore now provides a 14-day free trial. You can click this link to check it out. If you encounter any problems during use, please contact our 24/7 customer service.

In addition, if you have any curiosity or questions, please leave a message to let me know.

[foyer]

Thank you for this info,

I will forward your info to our team, and see if it solves our issue

Appreciate the support here