How to handle chargebacks from a repeat scammer?

0fficial5hop
Visitor
3 0 0

i received a lot of chargeback from same buyer please help me i’m trying to build myself and he stole my money (around 4k€) i’m asking you to help me to save me from this horrible thing.  

that’s the address he still scamming other website like mine we have to help us please don’t ignore me i’m asking u to help me 

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Moderator Edit:: Image redacted.

Reply 1 (1)

Shay
Shopify Staff
2914 453 592

Hi @0fficial5hop I am sorry to hear about this situation. I understand how serious this is for your business. Our support is not able to directly intervene in a chargeback and the customer's bank has the final say in this matter. 

 

I recommend reporting as much detail about the products ordered, the multiple chargebacks you have received, and any other important information about the orders you feel is valuable when submitting your chargeback response. The customer's bank will review and make a final decision in this matter. 

Shay | Social Care @ Shopify 
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