How To Handle Loss Via Courier / Theft Of An Order On Shopify

jodiabaazar
New Member
8 0 0

We encountered a distinctive challenge recently when parcels, dispatched correctly from our warehouse, were inexplicably 'lost' by the courier during transit, never reaching the intended customers. These parcels were 'Prepaid' and meant we had to at all costs resend the complete order. 

 

Similarly, we faced a situation where a parcel was compromised, resulting in the theft of some items during delivery to our customers.

 

In both instances, we had to address the following issues within the Shopify platform:

  1. Resending the missing items to the customer, thereby absorbing the financial impact or loss associated with the order.
  2. Accounting for inventory loss due to the incidents.

However, we found conventional Shopify functionalities insufficient for handling such scenarios. We would appreciate insights or guidance from anyone experienced in managing similar challenges effectively.

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Replies 4 (4)
jodiabaazar
New Member
8 0 0

That's great but what's the solution. 🙂

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Skye
Shopify Staff
1070 96 191

Hi, @jodiabaazar 

 

Thanks for posting to the Community Forums. I hope your day is going well!

 

Where are you located? If you're in the US and purchase labels through Shopify you qualify for Shipsurance shipping insurance. However, if you are located in other regions, some carriers whose labels are purchased through the Shopify Admin provide insurance automatically. For example, Canada Post provides up to $100 insurance when you purchase the label. 

If none of the above options work for you, I would consider changing carriers, and purchasing shipping insurance through the carrier directly. This will ensure if these situations continue you will be covered. 

Best of luck!

Skye | Social Care @ Shopify
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jodiabaazar
New Member
8 0 0

Thanks Skye. But more concerned with ensuring that these incidents:

1. Appear in our reports

2. Are deducted from our profits. 

3. Are deducted from our revenue. 

4. Appear as a Loss / Theft In the platform as a form of a report. 

Everyday. Low Price.

Skye
Shopify Staff
1070 96 191

redacted as wrong post

Skye | Social Care @ Shopify
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