How To Handle Loss Via Courier / Theft Of An Order On Shopify

[jodiabaazar]

We encountered a distinctive challenge recently when parcels, dispatched correctly from our warehouse, were inexplicably 'lost' by the courier during transit, never reaching the intended customers. These parcels were 'Prepaid' and meant we had to at all costs resend the complete order. 

Similarly, we faced a situation where a parcel was compromised, resulting in the theft of some items during delivery to our customers.

In both instances, we had to address the following issues within the Shopify platform:

1. Resending the missing items to the customer, thereby absorbing the financial impact or loss associated with the order.
2. Accounting for inventory loss due to the incidents.

However, we found conventional Shopify functionalities insufficient for handling such scenarios. We would appreciate insights or guidance from anyone experienced in managing similar challenges effectively.

[jodiabaazar]

That's great but what's the solution. 🙂

[Skye]

Hi, @jodiabaazar 

Thanks for posting to the Community Forums. I hope your day is going well!

Where are you located? If you're in the US and purchase labels through Shopify you qualify for Shipsurance shipping insurance. However, if you are located in other regions, some carriers whose labels are purchased through the Shopify Admin provide insurance automatically. For example, Canada Post provides up to $100 insurance when you purchase the label. 

If none of the above options work for you, I would consider changing carriers, and purchasing shipping insurance through the carrier directly. This will ensure if these situations continue you will be covered. 

Best of luck!

[jodiabaazar]

Thanks Skye. But more concerned with ensuring that these incidents:

1. Appear in our reports

2. Are deducted from our profits. 

3. Are deducted from our revenue. 

4. Appear as a Loss / Theft In the platform as a form of a report. 

[Skye]

redacted as wrong post

[jamesfolking]

That's why I insist on hiring a professional courier rather than cheap quality couriers. Whether you are going to ship your goods in bulk to your required location or want to ship one product at a time, give preference to a quality courier. Because it doesn't only secure and maintain the quality of goods but also provide the fast delivery at reasonable price and I'm in contact with one of them in UK.

[jamesfolking]

It's better to contact their customer support and ask them to check your parcel's location. Because I have never seen this kind of problem in my whole career. Always use a legit courier company for the fast and affordable delivery of goods. 

[jamesfolking]

And one more essential thing that no one should miss while choosing the courier service is their tracking system. Always go with a company that uses an advanced or modern courier tracking system. It won't let your goods be lost and will provide a report of tracking during the shipping.