How to handle recurring abandoned carts from suspected bots?

[thebluehound]

Hi, I'm getting a little frustrated with someone/thing abandoning their cart.  It's not about the sale but the annoyance.  I'm guessing it's a bot as it happens every 13-14 days (for the last 6 months).  The customer information is always a variation of itself (email:  mail907xx8@protonmail, mail909xx8@protonmail,  mail9xx5088@protonmail  ) and the customer a name (de Jong, the young, de Jongen) and the address is the same street but different house number...you get it.  I don't know how to block them since the email is always slightly different each time.  To add to the annoyance, my customers (including abandoned cart) are linked to Mailchimp.  Now after every abandoned sale, I get a notice that the email addressee "wishes to permanently delete their personal information".  I do have a GDPR app on the website (I'm based in the NL) so they do need to click.  Now every occurrence I'm deleting the contact in Shopify and in MailChimp which is just a pain.  Plus the abandoned sale can't be deleted on Shopify.

Any suggestions on how to deal with this?  Preferably block.  I'm open to all suggestions.  Thanks

[Sajat]

Hi @thebluehound 

There is a third party app called Shop Protector that promises to stop these spam accounts. 

It is a paid app that creates ant spam layer to contact form. But from your problem descriptions, looks like spam accounts are being created as User Registration. So, not entirely sure if this works on user registration. There is a 14 days trial so you can take a look at this app. Thanks.

Sajat

[thebluehound]

Thanks Sajat,  I already have a spam layer for my contact page.  I also can't be sure that it's a bot or a person.  But, yes, maybe I need a spam layer as part of the check-out process.  That would at least tell me if it's a person.  I wish that I could see the IP address which might verify that it's coming from the same place.  Joe

[Skipiduweinau]

Thats a good business idea. Fist make the bots and then create the paid app to keep them away. And remember people. What the third party apps get from your store? The can get all your customer data. What does Shopify do for this? Other than ask you to install more apps? I pay high price eatch month for the service what should include protection of bots and other security issues. Then they say why your store so slow? Try not use so much apps. What a joke

[Sajat]

Hello @Skipiduweinau .

I was just referring to the app the Store recommends. I am not associated with the makers or the app on any front. As for the business idea, I, personally do not think that ethical organisations would never mess up their own system to ask clients to pay up the fix. I am sorry you might have experienced such unethical practice.

Thanks.