How to handle return requests for a drop shipping business without a physical address?

[mobileshopr]

Hello ,

i am starting a drop shipping business and i have already created my website but before i start i need to know what to do with the products that get returned since i don't have a physical business address, i thought about using a virtual mailbox service but this is good for receiving mail, not returned products. so my question is, how do i handle return requests in this situation?

Thank you

[Made4uo-Ribe · Accepted solution]

Hi @mobileshopr 

If you are using drop shipping, maybe try contacting your drop shipping provider regarding this and see if they have a return address. Then you then included this address in your website. If your drop shipping does not have a return address, you might have to handle this.  I think PO box can work, you can buy a PO box and have it ship there. 

[mobileshopr]

Thank you for replying.

Did i understand this correctly that a PO box can handle returned products as well? Not only physical mail. So i basically go to the PO box, get the returned items and re-send them to my supplier?

[Made4uo-Ribe]

Hi @mobileshopr 

PO box can received packages as well. Please go to your nearest shipping provider for more information. An yes, if you go with PO box, you will be the one who will then send this packages to the supplier. 

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[Nietzsche5001]

Hello. I am building an integration on Shopify which allows dropshippers to keep returns within the country in which the RMA-initiating customer is located. I would be interested to learn more about how you resolved your return address problem. I am under the impression that not all suppliers will accept returns and that, in any case, shipping returns back to international suppliers is most often prohibitively expensive. I would love to hear your perspective!