How to message customers with a specific order tag?

How to message customers with a specific order tag?

Steve_Optix
Explorer
43 0 38

Does anyone know if there is a way or app to message a group of customers with a particular order tag?

 

We have a seven day collection period for Local Pick Up orders and currently we have 162 orders uncollected, ordered over seven days ago, so we tagged the orders with 'OVERDUE COLLECTION' with the hope of finding a way to message them all to emplore them to collect their orders.

 

Cheers

Replies 5 (5)

JoesIdeas
Shopify Partner
2478 228 667

I don't think there's a way to do it in the Shopify admin, but I do something similar using an email marketing app (Klaviyo and ConvertKit are the 2 I use).

1) Filter the customers by tag in Shopify then export as csv

2) Import them to your email marketing software, with a tag or segment (however you organize in your software)

3) Now you can send a message to all those users

If you don't have an email marketing system set up yet and want some ideas, I wrote a guide based on my experience with Klaviyo to set up automated marketing funnels: https://speedboostr.com/automated-email-marketing-with-klaviyo.

Any email marketing software will have the ability to import a list and send out in bulk though.

• Creator of Order Automator [auto tag, fulfill, connect FBA, daily jobs]
• Co-Creator of Product Automator [suite of features for products / collections]
• Shopify developer for 10+ years, store owner for 7 years
• Blog: Shopify Tips, Guides, and Automation Tactics
Steve_Optix
Explorer
43 0 38

Hi, 

Many thanks for your suggestion, with respect that sounds a bit convoluted when I just needed an automated action. Luckily I think I've found a solution with this app - 'Unfulfilled Order Notifier'

Thank you

Ceramics
Tourist
9 0 1

HI Steve, 

I am wondering how yo have found using the app "Unfulfilled Order Notifier" please?

I have a similar query - I want to send 143 people who have ordered a specific product (and it is unfulfilled) however, some customers have chosen not to receive marketing emails. Will this app help?

thanks

Adele

 

CloudlabSam
Shopify Partner
612 49 107

I would suggest checking out the Mechanic app. It can definitely do what you need and if you can't figure out how, they have a Slack channel with people to help.

Steve_Optix
Explorer
43 0 38

Thanks Sam, I've found what may be the solution but will keep that in mind as a Plan B 😉