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How to prevent import duty/tax on exchanges

How to prevent import duty/tax on exchanges

Brenda_Sturmer
Tourist
10 0 3

How can I ship an international exchange order without the system charging my customer import duty/taxes again? I have spent hours on chat with Shopify and they can't figure it out. Also, the system only gives free shipping on exchange orders which I can't offer. How are other businesses dealing with this?

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