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How to process a return from a transaction before Shopify POS installation?

New Member
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New user question!  Apologies if this has been covered.  I have an existing brick & mortar business and just today turned on our Shopify POS terminals.  Super excited to move into the 21st century.  All seems to be going well so far, however we had a return from a transaction last week and there doesn't seem to be an obvious way to process a return from a previous system on a Shopify POS.  The old system was a glorified adding machine, so there isn't a 'record' of the transaction beyond the receipt.  Is there a way to issue a credit, refund, or cash for a transaction that was not done on a Shopify POS?


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