FROM CACHE - en_header

How to re-send Ready for Pickup Notification?

Solved
TeaChestHI-BD
Tourist
6 0 3

Hello everyone,

Is there a way to re-send these notifications like Order Confirmations? There is no button for Ready for Pickup notifications. If it's not possible at the moment, I would like to suggest this as a possible future feature request.

I have customers who sometimes forget about their order for a month or more and I have to send personal emails to remind them. A re-send button in the Order Timeline would be much easier.

Thank you for any help.

Aloha, Ben

Accepted Solution (1)

Accepted Solutions
Nia
Shopify Staff
Shopify Staff
419 31 58

This is an accepted solution.

Hi, @!

Re-sending the "Ready for pickup" notifications is a feature that isn't available in the Shopify admin yet, however we can definitely pass this feedback on to our developers who can look at implementing this in the future. I can definitely see the benefits of having this functionality be made available so I appreciate your feedback. The current workaround is to manually send an email to your customers which you're already doing. I would recommend keeping an eye on our Shopify Changelog so you can stay up to date with the new features we roll out!

Nia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 8 (8)
Nia
Shopify Staff
Shopify Staff
419 31 58

This is an accepted solution.

Hi, @!

Re-sending the "Ready for pickup" notifications is a feature that isn't available in the Shopify admin yet, however we can definitely pass this feedback on to our developers who can look at implementing this in the future. I can definitely see the benefits of having this functionality be made available so I appreciate your feedback. The current workaround is to manually send an email to your customers which you're already doing. I would recommend keeping an eye on our Shopify Changelog so you can stay up to date with the new features we roll out!

Nia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

TeaChestHI-BD
Tourist
6 0 3

Thank you @Nia ! Have a great week! Mahalo from the Aloha State!

Ben

Nia
Shopify Staff
Shopify Staff
419 31 58

No worries Ben! Enjoy the rest of your week!

Nia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

smellymelly
New Member
1 0 7

This really needs to be integrated into this. There is no point in resending the order confirmation which is allowed. the pick up notification is more important, especially if there are changes to the pick up information. We then have to manually email each customer the new pick up details. VERY frustrating when this should streamline the ordering and pick up methods.

karilynae
Tourist
10 0 4

Yes, we also need a way to re-send the ready for pickup email to remind customers when its been over a few days.  Should be a simple button that can be added into the POS app.

 

Briana_S20
New Member
1 0 5

Would be great if this was implemented. I see its been almost a year since this has been recommended and I still don't see a fix. Please help us out and save us time by having a resend email/text option. 

Catsionson
Shopify Partner
16 0 1

Regarding the "pickup resend notification", in my interface (in order timeline) there is such a button but it is "grayed out", not functioning. Is it something wrong with me or is this function still unimplemented by the Shopify engine? (It's been 2+years since this comment has been written).

Thanks.

 

Rympleridge
New Member
3 0 0

I would love to see this as well. Right now I have to go out of Shopify and send a private notice. Defeats the purpose since you can resend order confirmation.